Job Purpose: Providing quality customer support by promptly resolving inquiries from customers/partners and interacting with internal departments to achieve a high level of customer satisfaction. Main responsibilities: • Receiving and registering customer inquiries (email, applications, phone). • Sending questionnaires, logistics information (availability, prices, terms). • Preparing commercial offers, orders, invoicing. • Providing financial information (credit line analysis, balance, shipment restrictions). • Informing about the status of orders, accelerating shipments upon request. • Analyzing problems in orders, interacting with other departments to resolve them. • Correcting, canceling, duplicating documents. • Notification of management about critical situations affecting the quality of service. Candidate requirements: • Ability to analyze requests from clients/partners. • Good communication skills. • Sociability, stress resistance. • Ability to prioritize requests based on their criticality. • Knowledge of Microsoft Office, basic PC programs. • Desirable: experience working with SAP. • Understanding of the company's internal processes and related departments. • Fluency in Ukrainian. • English (B1). • Bachelor degree What we offering: • Official salary, official employment. • Annual bonus. • Probationary period of 3 months. • Partial compensation for lunches – UAH 5,.00 per month, before tax; • Work schedule – 40 hours per week from Monday to Friday. • Possibility of a hybrid work format (3 days in the office, 2 - remotely). • Possibility of partial compensation for training and/or sports programs. • Corporate laptop. • Free sessions with a psychologist for employees and family members. • Corporate events. • Discounts on company products. Let us learn about you! Apply today. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric – apply today! €36 billion global revenue +13% organic growth + employees in + countries #1 on the Global World’s most sustainable corporations You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.