Job Title: Strategic Account Coordinator
Location: London
Permanent
Salary: Up to £40,000 Dependant on Experience
37.5 Hours per week / Monday to Friday/ Some Hybrid Working
We’re looking for a Strategic Account Coordinator to join our Corporate Sales team based in London
HCA UK’s corporate sales team manage over 1000 corporate clients delivering screening, occupational health, psychological and primary care services and helping clients integrate access to our unmatched system of healthcare. The team also develop opportunities for new business and partnerships with intermediaries and third parties to provide a rich corporate proposition.
As a Strategic Account Coordinator, you’ll play a critical role in the success and growth of our corporate client portfolio. This role is designed to provide proactive, high-level support to Strategic Client Directors, ensuring that our most valued clients receive an exceptional experience that drives retention, satisfaction, and long-term partnership.
Internally, you’ll act as a connector—bringing together departments such as Operations, Legal, IT, Marketing, and Data, to ensure that client requirements are met with precision and agility. Externally, you’ll represent the organisation with professionalism and warmth, contributing to an efficient client experience.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Corproate Sales Team but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Client Relationship Support
Act as the first point of contact for key clients and intermediaries, delivering exceptional service and managing queries, escalations, and communications to support Strategic Client Directors.Operational Coordination
Collaborate with internal teams (Operations, Legal, IT, Data, Marketing) to resolve client issues, optimise service delivery, and ensure smooth execution of client-related processes.Contract & Compliance Management
Assist with contract renewals, infosec reviews, and adherence to internal protocols, while identifying opportunities for process improvements and operational efficienciesReporting & Data Insights
Support the preparation of client MI, CRM reports, and performance metrics by working closely with the Data team and CRM SMEs to ensure accuracy and relevance.Event & Campaign Support
Coordinate logistics for client seminars, roundtables, and promotional events, including venue booking, catering, and marketing materials, and attend key client-facing activities as needed.Administrative & Sales Enablement
Create and edit reports, spreadsheets, and presentations using MS Office; manage mail merges and internal/external communications to support sales and client engagement efforts.What you’ll bring:
Proven administrative and secretarial abilities ideally within sales support or as a PA/EAKnowledge of hospital departments ideally from a healthcare backgroundStrong minute taking abilities.Good customer facing experience.Good data analysis and reporting skillsExcellent verbal and written communication skills alongside good stakeholder and client relationship experienceComputer literate, a high level of competence in Microsoft Office packages and databases / systemsGood organizational skillsKnowledge of corporate insurance (desirable)Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Strategic Account Coordinator, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
#LI-RB1