Background

The Digital, Inclusive, Accessible: Support to Digitalisation of Public Services in Ukraine (DIA Support) Phase 2 Project is built on achievements and lessons learnt from the previous phase (2021-2023), and aims to continue to support the ongoing digitalisation process in Ukraine with the view of strengthening the Government’s capacities to deliver high quality and accessible digital services to vulnerable groups in Ukraine while using digital technologies and solutions to address other complex challenges posed by the war, including ensuring transparency and accountability of the recovery process, critically important for Ukraine’s EU Integration. 

The Project comprises of three outputs (components): 

Output 1. Government institutions have strengthened capacity to design and implement inclusive digital transformation policy at national and local level. Output 2. The Government has a digital infrastructure which ensure efficient and effective processes for the civil service and delivery of technically modernized digital public services for vulnerable and war-affected groups. Output 3. Ukrainian women and men have increased their digital skills to fully benefit from digitalization.

In this context, the ICT Coordinator, will work on management of component 2 activities, coordination with core Government counterparts on development of digital public services and tools, creation and modernisation of government registries and other ICT-related activities. The incumbent will be responsible for component 2 delivery and impact, digital public services and tools development and effective technical reengineering in collaboration with government counterparts. The ICT Coordinator will be supervising the Component 2 team.

The incumbent will promote UNDP's mandate as a gender-responsive organization with zero tolerance to discriminatory and abusive behaviour, including sexual harassment, sexual exploitation and abuse. 

Duties and Responsibilities

Projects` Component 2 management and coordination: Plan, oversee and manage all activities within Component 2, ensuring their successful implementation, budgeting and timely delivery. Coordinate with core government counterparts to develop digital public services, tools, and modernize state registers and information systems. Foster effective collaboration and communication with government counterparts, promoting stakeholder engagement and ownership of digitalization initiatives. Monitor and report on the progress of activities, identifying any challenges or risks and providing timely recommendations for mitigation. Ensure transfer of created and procures software and hardware to recipients.

2. Digital Public Services and Tools Development:

Lead and contribute to the software development and implementation of digital public services and tools for vulnerable and war-affected groups in Ukraine. Ensure the design and development of user-friendly and accessible digital solutions that meet the needs of the target groups. Collaborate with the Component 2 team to ensure the quality assurance and testing of developed digital services and tools. Support the scaling-up of previously developed prototypes, ensuring their integration into the digital infrastructure.

3. State Registers and Information Systems Modernization:

Lead and contribute to the creation and modernization of state registers and information systems, essential for efficient and effective e-service provision. Provide technical expertise and guidance in reengineering existing government registries to align with modern digital standards and requirements. Collaborate with relevant stakeholders to ensure the integration and interoperability of state registers and information systems. Support the enhancement of data management practices, including data security and privacy measures.

4. Team Supervision:

Lead and supervise the Component 2 team, providing guidance, mentoring, and support to team members. Facilitate a collaborative and productive work environment, promoting teamwork and professional development. Conduct regular performance evaluations and provide feedback to team members, fostering continuous improvement and accountability.

5. Reporting and Documentation:

Develop comprehensive ToRs for the purchase of services and works required for the Component 2 activities implementation, outlining project requirements, timelines, and deliverables. Prepare and provide information for project reports capturing progress made and summarise highly technical information into digestible formats for report purposes. Organizing of gathering information on created or modernized digital public services, digital tools and registers work.

6. Ensure the mainstreaming of gender equality and women’s empowerment considerations in the field of expertise:

Use the principles of gender-responsive design in line with the UNDP corporate standards. Be aware of relevant gender issues and concerns in the field of expertise and be familiar with gender issues relevant to the country/region.

7. Promote a safe and enabling environment free of discrimination and abusive behaviour corporate standards:

Support the promotion of team culture of gender equality and zero tolerance to any sexual misconduct in the team through leadership and personal example. Demonstrate respect for gender equality in professional interactions, identify and address sexism and gender discrimination.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement

The ICT Coordinator will work under direct supervision of DIA Support Project Manager. The incumbent will be supervising Component 2 team.

Competencies

Core Achieve Results: LEVEL 2: Scale up solutions and simplifies processes, balances speed and accuracy in doing work Think Innovatively: LEVEL 2: Offer new ideas/open to new approaches, demonstrate systemic/integrated thinking Learn Continuously: LEVEL 2: Go outside comfort zone, learn from others and support their learning Adapt with Agility: LEVEL 2: Adapt processes/approaches to new situations, involve others in change process Act with Determination:  LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously Engage and Partner: LEVEL 2: Is facilitator/integrator, bring people together, build/maintain coalitions/partnerships Enable Diversity and Inclusion: LEVEL 2: Facilitate conversations to bridge differences, considers in decision making

People Management

UNDP People Management Competencies can be found in the dedicated . 

Cross-Functional & Technical competencies Thematic Area Name Definition Business direction and strategy System Thinking Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how altering one element can impact on other parts of the system. Business management Project Management  Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goals. Business management Digital Awareness and Literacy Ability to monitor new and emerging technologies, as well as understand their usage, potential, limitations, impact, and added value. Ability to rapidly and readily adopt and use new technologies in professional activities, and to empower others to use them as needed. Knowledge of the usage of digital technologies and emerging trends. Business management Partnerships Management Build and maintain partnerships with wide networks of stakeholders, Governments, civil society and private sector partners, experts and others in line with UNDP strategy and policies. Information Management & Technology User Experience and Business Analyst Capacity to translate efficiently users’ needs in IT requirements around human-centred design principles. 2030 Agenda: People Gender Gender digital divide Partnership Management Relationship Management Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding.

Required Skills and Experience

Min. Education requirements Advanced university degree (Master's degree or equivalent) in IT, Management of Information Systems, Computer Science, Public Administration, Science, Social Science, Data or Business Analytics, IT Project Management or related field is required, or A first-level university degree (Bachelor’s degree) in the areas stated above in combination with additional two years of qualifying experience will be given due consideration in lieu of Master’s degree. Min. years of relevant work experience  Minimum 2 years (with Master’s degree) or 4 years (with Bachelor’s degree) of relevant experience in IT-related initiatives working on issues of product or systems development, project management or managing of software development, at national or international level or related areas is required. Required skills  Experience in the usage of computers and office software packages (Office 365, OneDrive, MS Word, Excel) and knowledge of specialized project/task management software (Jira, Asana, Trello or similar). Desired skills in addition to the competencies covered in the Competencies section Proven experience in the creation of specifications, user stories or business process descriptions for IT systems development. Knowledge of BPMN notation is an asset. Working experience with digital public services, government digital tools development or state registers management or development is highly desirable. Experience with managing staff will be considered an asset. Required Language(s)  Fluency in English is required. Fluency in Ukrainian is required for local personnel. Professional Certificates n/a

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination. 

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles. 

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

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