Mercier Consultancy MD is excited to offer a rewarding opportunity for a Player Support Specialist, proficient in both Hungarian and English, with a paid relocation to the vibrant city of Sofia, Bulgaria. This role is perfect for individuals passionate about gaming and committed to providing stellar support to players. In this role, you will engage with a diverse community of players, assisting them with their inquiries and ensuring a fulfilling gaming experience.

Key Responsibilities

• Deliver exceptional player support in both Hungarian and English, through email correspondence.
• Assist players with various inquiries related to game features, technical issues, and account management.
• Efficiently resolve player concerns to enhance overall satisfaction and loyalty.
• Accurately document player interactions to inform service improvements.
• Collaborate with the development and community management teams to communicate player insights.
• Stay updated on game developments and support best practices to provide knowledgeable assistance.

Requirements

• Fluency in both Hungarian and English (oral and written) is required.
• Previous experience in customer support or player support roles is a plus.
• Strong understanding of gaming culture and familiarity with popular game titles is beneficial.
• Excellent communication and interpersonal skills, emphasizing customer service.
• Ability to troubleshoot technical issues and provide actionable solutions.
• Strong organizational skills to manage multiple player inquiries effectively.
• Willingness to relocate to Sofia, Bulgaria, with accommodation and relocation support provided.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Monthly Performance Bonus
4. Monthly Accommodation Bonus
5. Fully Paid Training
6. Health Insurance
7. And Much More ...