Mercier Consultancy MD is seeking a passionate Hungarian Speaking Game Support Advisor to join our dynamic team in Sofia, with all relocation costs covered. This role is ideal for individuals who are enthusiastic about gaming and possess a knack for customer service. You will be the voice of our gaming community, assisting Hungarian-speaking players in resolving their inquiries and enhancing their gaming experience.

Key Responsibilities

• Provide exceptional support to Hungarian-speaking gamers via email.
• Assist players with a range of inquiries, from technical issues to account management.
• Ensure that all player concerns are addressed promptly, leading to increased customer satisfaction.
• Maintain accurate records of player interactions and feedback for future reference and improvement.
• Collaborate with internal teams to relay feedback and ensure the gaming experience meets player expectations.
• Stay informed about game updates, features, and community news to provide knowledgeable assistance.

Requirements

• Proficiency in Hungarian (both written and spoken) is essential; knowledge of English is a plus.
• Previous experience in customer support or a gaming environment is advantageous.
• A strong passion for gaming and familiarity with various game genres is preferred.
• Excellent communication skills, with the ability to empathize with and support players.
• Strong problem-solving abilities, with attention to detail.
• Capacity to manage multiple requests and prioritize effectively.
• Willing to relocate to Sofia and embrace a new cultural journey.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Relocation Package
3. Fully Paid Training
4. Monthly Performance Bonus
5. Welcome Bonus
6. Health Insurance
7. Monthly accommodation bonus
8. And Much More ...