ABOUT COMPANY

SoftServe Business Systems was founded in 2003. We aim high; our mission is to lead the digital revolution in the FMCG industry. It means delivering the best products & services possible that empower businesses to grow and improve efficiency.

We are a product company, and this affects our day-to-day activities. Our team is highly involved in the client’s needs, we value business expertise, and we take every step with extra carefulness. Among our clients are businesses like AB InBev, Unilever, JDE, PepsiCo, Henkel, and others.

SoftServe Business System’s ideal candidate is able to share the values of the company and become a reliable partner for the team.

REQUIREMENTS

5-7+ years of hands-on experience in business analysis, with significant focus on complex projects such as ERP/CRM system implementationsDemonstrated expertise in ERP systems or similar product development and implementation, preferably within the CPG/FMCG industriesMinimum 2 years in a leadership role with proven ability to grow talent through assessment, goal-setting, and mentoringExperience in pre-sales activities, discovery phases, and project kickoffsProven ability to establish and optimize BA processes from scratchUpper-intermediate to advanced English proficiency (both written and verbal)Strong stakeholder management and communication skillsExperience working in agile environments and with distributed teamsProblem-solving mindset with attention to detail and quality

RESPONSIBILITIES

Split your time between hands-on project work (50%) as a Lead BA and competence leadership duties (50%)Work with Resource Managers to allocate BAs across projects based on skills and project needsConduct tech interviews for new BAs and improve our interview processEvaluate BAs for promotion and help refine our promotion criteriaBuild and strengthen our BA community through regular meetups, knowledge sharing, and team eventsSet up and improve BA processes from scratchWork closely with the delivery director and other Competence Leads to align on cross-department initiativesJoin pre-sales calls, discovery sessions, and project kickoffsMentor junior and mid-level BAs to help them grow professionally