We are looking for a Senior Technical Business Analyst to bridge the gap between business needs and technical implementation, with a strong focus on Customer Experience (CX)-related processes and CRM integrations. In this role, you will work closely with product, architecture, and client stakeholders to elicit, challenge, and translate requirements into high-quality, implementable solutions that support scalable and well-integrated systems.

Working hours: 10:00-19:00 (CET)

Responsibilities:

• Lead client communication and facilitate analytical, discovery, and consultation meetings to elicit, clarify, and validate business requirements
• Collect, analyze, and translate business needs into clear functional and solution designs aligned with business and technical goals
• Actively participate in designing end-to-end solutions and coordinate their implementation in collaboration with technical teams
• Collaborate closely with Product Owners, Architects, and client stakeholders to define, refine, and prioritize product requirements
• Apply strong knowledge of the software development lifecycle to ensure requirements are feasible, traceable, and implementation-ready
• Create high-quality documentation, including business requirements, functional specifications, and acceptance criteria that are clear, complete, and testable
• Challenge and optimize requirements and processes, while supporting incident and defect analysis to drive measurable, high-value improvements

• 5+ years of experience as a Technical Business Analyst in complex, enterprise environments
• Strong understanding of BA methodologies, processes, and documentation standards
• Experience working on CX, CRM, or system integration projects is a plus
• Excellent analytical thinking with the ability to challenge assumptions and propose improvements
• Strong stakeholder management and collaboration skills
• Fluent English (Client-facing excellence with the ability to communicate confidently and professionally)
• Technical background or hands-on experience with Siebel, Alvaria, and/or Microsoft Copilot (advantage)

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.