Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. We currently have R&D centers in Ukraine, India, Poland, Spain, Canada and our headquarters in the US. As we continue to expand globally, we are seeing India, the United States, Canada, Argentina, and Brazil, rapidly evolve into key growth areas in the Miratech network. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%. Our ForeverRemote work culture offers you the utmost flexibility that comes with remote work.
Job Description
We seek an IVR Solution Analyst to collaborate with development teams, overseeing specific engineering, software architecture, or implementation technologies. You will play a crucial technical role by defining standards and best practices for a solution project.
Position Overview:
Responsibilities include defining the end-to-end solution and proactively engaging with external teams. You will also be tasked with creating clear and concise documentation for backend integrations, business logic implementation, and technical details related to specific projects.
Additionally, work closely with development teams and business stakeholders to communicate design overviews, integrations, and other essential aspects of the project. This role is pivotal in ensuring seamless collaboration and successful project delivery.
Responsibilities:
Qualifications
3+ years of experience in software architecture and design.2 years of proficiency in Azure Cloud resources and services.1-2 years of experience with Google Dialogflow tool.Knowledge of Large Language Models.2+ years of experience with VXML clusters and ASR implementation.2+ years of familiarity with data interface design and API development.Understanding of security protocols (certificates, OAuth).2+ years of expertise in monitoring tools such as Splunk and Azure App Insights.Experience with performance testing tools (JMeter, Dynatrace).Knowledge of IVR/bot systems and orchestration rules.Ability to evaluate and select appropriate technology stacks.Expertise in troubleshooting and defect analysis.Experience in translating business needs into technical outcomes.Strong analytical skills for risk mitigation and process re-engineering.Nice to have:
Experience in data journey mapping and backend interaction design.Proficiency in creating detailed API documentation (request/response formats, DTOs).Excellent communication abilities to liaise between technical and business teams.We offer:
Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. Work From Anywhere Culture: make the most of the flexibility that comes with remote work. Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Full-time