The Opportunity

This position works out of our Kyiv, Ukraine location in the EPD Division.

As the IT Technician you’ll be supporting end users with IT issues and administrate systems – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers and support others It tasks/projects.

 What will you do:

 · Constantly monitor individual queue to resolve routine and non routine desktop issues and requests. Achieve target ticket volumes and ticket resolution levels.

· Ensure that all IS standards and policies are in proper control and align with Corporate IS policies. All Assets are properly accounted and managed.

· Systems Administration – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers

· IT Infrastructure. Network monitoring to ensure that the system performance is running at an acceptable speed.

· Support IT directions from Corporate, Area, Regional and local Management. Implement project rollout and meet deadlines.

· Prepare and maintain all IT documents up to date as required for audit. Acquisition of IT equipment’s, Mobile devices, computers, notebooks, printers, etc.

 Requirements:

· Education: University degree preferably in Computer Sciences, Electrical Engineering or equivalent.

· Preferably at least 2 years of IT experience

· Must have knowledge in administrating systems – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks

· Fluency in Ukrainian, Russian and spoken English 

· Good communication skills, customer focus, self-organization