The Opportunity

This position works out of our Kyiv, Ukraine location in the EPD Division.

As the IT Technician you’ll be supporting end users with IT issues and administrate systems – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers and support others It tasks/projects.

What will you do:

·Constantly monitor individual queue to resolve routine and non routine desktop issues and requests. Achieve target ticket volumes and ticket resolution levels.

·Ensure that all IS standards and policies are in proper control and align with Corporate IS policies. All Assets are properly accounted and managed.

·Systems Administration – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks, printers

·IT Infrastructure. Network monitoring to ensure that the system performance is running at an acceptable speed.

·Support IT directions from Corporate, Area, Regional and local Management. Implement project rollout and meet deadlines.

·Prepare and maintain all IT documents up to date as required for audit. Acquisition of IT equipment’s, Mobile devices, computers, notebooks, printers, etc.

Requirements:

·Education: University degree preferably in Computer Sciences, Electrical Engineering or equivalent.

·Preferably at least 2 years of IT experience

·Must have knowledge in administrating systems – Cloud services, Entra(Azur), Teams channels, Personal Computers, Notebooks

·Fluency in Ukrainian, Russian and spoken English

·Good communication skills, customer focus, self-organization