📍 Remote | Full-Time | Immediate Start

Join our award-winning team! 🎉
Ranked #170 on the Inc. 5000 list and recognized as a Clutch Award-winning agency, Trivium Group is a full-service Amazon agency helping brands scale profitably. We integrate seamlessly with our clients’ teams and deliver world-class results—built on strong systems, sharp people, and solid values.

We are seeking a Client Success Manager with strong Amazon DSP expertise to join our growing team. If you’re passionate about building strong relationships, driving measurable advertising growth, and owning the strategic direction of high-budget Amazon DSP accounts, this role is for you.

The Role

This isn’t just an account management position — it’s a strategic leadership role. As our Client Success Manager / Amazon DSP Account Director, you’ll serve as the trusted advisor for clients, leading both the client relationship and the DSP advertising strategy.

You will oversee end-to-end DSP planning, execution, optimization, and performance reporting while ensuring clients feel fully supported and see strong profitability and growth through their Amazon advertising investments.

This is an opportunity to step into a high-ownership, high-impact role where your leadership, analytical depth, and DSP expertise directly drive client outcomes.

Key Responsibilities

Client Partnerships

• Lead onboarding for new clients, including DSP-specific setup, strategy alignment, and expectation management.
• Build and maintain long-term client relationships that foster trust, retention, and growth.
• Serve as the primary point of contact for client needs, escalations, and strategic discussions.

Amazon DSP Strategy & Growth

• Develop advanced Amazon DSP strategies including audience segmentation, retargeting funnels, cross-channel remarketing, and full-funnel expansion plans.
• Oversee campaign setup, structure, pacing, optimizations, and budget allocations across DSP initiatives.
• Analyze performance data (CTR, ROAS, CPDPV, VCPM, NTB %, reach/frequency, audience insights) to identify opportunities and maximize ROI.
• Build quarterly/annual growth frameworks that align with client goals and marketplace trends.
• Advise clients on DSP capabilities, new betas, creative best practices, and long-term scaling approaches.

Reporting & Insights

• Deliver clear and strategic performance reports, highlighting wins, insights, and recommendations.
• Translate complex DSP data into client-friendly narratives that support decision making.
• Identify cross-sell and upsell opportunities across Trivium’s service offerings.

Process & Communication

• Ensure DSP requirements (creatives, ASIN lists, audiences, budgets) are communicated seamlessly across internal teams.
• Collaborate closely with PPC, Creative, Operations, and Data teams to ensure cohesive execution.
• Continuously refine internal processes to improve client experience, reporting cadence, and campaign workflows.

Requirements

Experience & Background

• 3+ years in client success, account management, or digital advertising (agency experience strongly preferred).
• Direct, hands-on experience managing Amazon DSP campaigns for multiple brands, ideally at high monthly spend levels.
• Strong understanding of Amazon’s advertising ecosystem (DSP, Sponsored Ads, AMC, audiences, upper-funnel measurement).
• Bachelor’s degree in Business, Marketing, Advertising, or related field.

Skills & Attributes

• Deep expertise in Amazon DSP best practices, targeting strategies, and optimization levers.
• Strong analytical skills with the ability to interpret DSP performance metrics and present actionable insights.
• Excellent communication and client-facing presentation skills.
• Ability to manage multiple high-value accounts with precision and strategic clarity.
• High emotional intelligence, leadership presence, and passion for problem-solving.
• Fluent English (written and spoken, advanced level required).

Work Style & Culture Fit

You’ll thrive in this role if you:

• Love helping clients achieve measurable advertising success.
• Can navigate fast-paced environments with confidence and organization.
• Are proactive, resourceful, and always two steps ahead.
• Value autonomy while collaborating with a global team.
• Enjoy owning both client relationships and campaign strategy end-to-end.

Benefits

💰 Salary $3k–$4k per month
🏡 100% Remote work year-round
🌴 34 vacation days a year
📈 Professional development opportunities
🚀 A chance to grow with an award-winning, fast-scaling company

Why This Role?

This role goes far beyond managing client tasks.
As a Client Success Manager / Amazon DSP Account Director at Trivium, you will shape advertising strategy, influence client decisions, and play a direct role in scaling multi-million dollar brands on Amazon. You’ll work with a high-performing team, contribute to innovative DSP solutions, and grow your career in an empowering, supportive environment.