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ServiceNow Developer
The ServiceNow Development Analyst Manager will be responsible for the delivery and support of ServiceNow applications in the GBS (Global Business Services) and Corporate Functions area, including administration, integrations, authorization configuration, unit testing, and development activities.
Position:
Support the business requirements gathering from the end-users or other IT teams, and propose optimal technical solutions to fulfill users' requests or fix problems in the assigned areaManage technical design, development, unit testing, and production deploymentEnsure that the solution is aligned with the ServiceNow best practices and JTI architecture standards throughout the whole delivery lifecycle Ensure consistency and standardization of the ServiceNow applications in the assigned area Ensure that the required system documentation is completed and delivered before Go-LiveActively contribute to Knowledge Base creationOversee a small team of external developers and maximize the team’s performance Provide timely technical support for issue resolution for both project and maintenance modes, including data maintenance and user access administration, and coordinate activities with IT and business teams involvedProactively analyze technology trends and JTI business demand to identify potential business opportunities and consult end-users on ServiceNow platform capabilitiesContinuously review performance, in accordance with JTI KPI’s and SLA’s, and take necessary actions to improve as neededRequirements:
University Degree, preferably in ITFluent in EnglishMinimum of 5 years of overall experience in the IT industry.3 years of experience as a member of ServiceNow implementations, including business requirements gathering, development, testing, and cutoversExpert knowledge of the ServiceNow platform, administration, and Workspace configurationKnowledge of ServiceNow HRSD, SPM, and WSD modules is a big plusSolid experience with ServiceNow integrationsGood understanding of the key IT processes, knowledge of ITIL or similar framework, development experience in Agile projects1+ years of Development Team Leader experience is a strong advantage.Good knowledge of the ServiceNow platform architecture will be a plusStrong interpersonal communication skills, ability to deliver on time, and follow up promptly on any issues and/or risks identifiedWhat we offer:
Competitive pay and attractive annual bonus Ongoing development opportunities in a multinational environment, a wide variety of projects, ambitious goals, and independence in achieving them. Promoting from within the culture Freedom with responsibility (we trust your competencies, ability to manage your time, and your scope of work) A lot of flexibility in terms of work arrangements (work from the office or from home) Private medical care (various options to choose from) and life insurance Employee pension and savings programs JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave Multisport card, foreign language classes A wide variety of trainings, webinars, and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria) Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs, and underground bicycle parking Working in a diverse and inclusive organization of over 40 different nationalitiesWhat to expect:
Expect well-being initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
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