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Process Analyst Manager - IT BTS Finance
Position:
As the Process Analyst Manager, you will act as a service provider working under the BTS Team Lead to support the daily operations and effective performance of the business solutions for Finance area in S4 FIN S4CO S4 PPM and S4 PS. For SAP PPM focus will be on Portfolio Management (buckets, items, integration, configuration) and on PS we are looking for basic configuration knowledge (profiles, structure, UI, validations). Experience with SAP BW and BPC is a plus.
Sound Business analysis skills (requirements gathering and functional specification creation) and Basic financial process knowledge (financial planning, asset accounting) is considered a must.
In this respect, you are responsible for resolution of minor and complex incidents & change/service request and to deliver timely and quality solutions to the users while at the same time ensuring that they utilize the full application potential. Upon request, you will be part of specific approved project as a customizing expert. You will be collaborating with local teams and global business owners in deploying the global solutions to best suit local needs.
Responsibilities:
Operations (Business process / system change requests):
Having the ownership of the application support requests coming from the Global Service Desk (GSD), you will provide application support for both Production and Development through resolution of minor and complex incidents & change/service requests.Minor/standard enhancements/projects:
In regards of new enhancements, you will analyze the requests coming from the Team Lead. You will assist senior team members in the analysis of the feasibility of this business request in the context of the standard application solutionYou will participate in analyzing the impact of this requirement on the GRM (global versus local)You will also coordinate and conduct the application testing (new support packages, releases, functionality and customizing) in close cooperation with quality assurance and technical teamKnowledge Management:
Take a permanent effort in keeping the End Users up-to-date and knowledgeable of the systems and business processes / best practicesProvide knowledge transfer and best practices (global processes) to end- users through support/change request resolutionMaintain the solution database by creating knowledge base articles and getting them validated by the appropriate ExpertProcess Documentation:
Maintain up to date appropriate documentation in your scope of responsibility this includes BPMLs, Process flows, Enterprise structure and BTS operational proceduresWork together with power users on documenting the processes from a business perspectiveWork together with the project team and the process/business Expert on documenting the processes from a technical perspectiveEnsure QA on the documentation executed by development teams
Performance Management:
Monitor performance and effectiveness of specific business processes in close cooperation with technical teamTogether with other Business Intelligence groups, assess master data and reporting requirements for key users in his/her business area
Who are we looking for:
SAP FI CO module knowledgeSAP PPM module knowledge – Portfolio Management (buckets, items, integration, configuration)SAP PS: Project system basic configuration (profiles, structure, UI, validations)SAP BW: basic experience with BW reporting, functional specification creation in this area is a plusExperience in Business Analysis roleFinancial Knowledge – financial planning and asset accountingProject management (Waterfall/Agile) skills are a plusDatabase structures (MS SQL), Microsoft Azure platform is a plusExcellent communication skillsAnalytical and detail-orientedSelf-starter, proactive, fast learner and interested in self-development
Are you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.