Become part of the team creating digital reality!MODUS X — Ukrainian IT company, a team of 650+ experienced specialists — we expand the horizons of business opportunities, revealing the potential of people, ideas and technologies. We started and continue to support DTEK's digital transformation and for the past 18 years we have been designing, developing and implementing business applications, comprehensive IT and cybersecurity solutions, and data-driven products. Now we have separated into a separate company to share our experience and expertise, remaining an IT support for those who carry light and contribute to the restoration of the country.We are currently looking for a Customer Service Specialist who will support the implementation of IT services, participate in planning and budgeting, and actively interact with business partners and other participants within the framework of IT service management.ResponsibilitiesCalculation of the cost of IT services using an alternative IT services pricing model;Control of the timely execution of IT service acts and period closure, control of the preparation and transfer of service provision acts to Customers, as well as the overall process of implementing IT services;Will be jointly responsible for achieving the target level of Customer satisfaction and compliance with service level agreements (SLA);Interaction with business partners/service customers and other participants;Assisting in the preparation and execution of IT service provision acts and in general the timely closure of the reporting period.RequirementsExperience in economics or finance, pricing, service cost calculations, high analytical skills;Desirable experience in systems: - for business process automation (SAP ERP / S4HANA);IT Service Management (ITSM);Conclusion/agreement of contracts (K2, D.Contracts on Creatio and others);Experienced user of office programs.We OfferOfficial employmentCompetitive conditions and bonus programCorporate equipmentCorporate health insurance programEmployee psychological support programRemote or hybrid work format in the Unit City innovation parkLearning opportunities and professional development (online courses, classroom trainings, workshops, professional communities)We value those who accept challenges. Among us, everyone can show their talents and feel a direct impact on our common success. We invest in the development of everyone, provide opportunities to gain new knowledge and achieve professional goals.By sending a resume for this vacancy, you consent to MODUS IKS LLC to process the personal data provided by you in accordance with the Law of Ukraine “On Personal Data Protection”. Consent is provided, including for their processing in external systems, in order to support the recruitment process.