WE ARE

SoftServe is a global digital solutions company headquartered in Austin, Texas. Our associates work on 2,000+ projects with clients across North America, EMEA, APAC, and LATAM. We are about people who create bold things, make a difference, have fun, and love their work.

TheHealthcare & Life Sciences (HCLS) Center of Excellence at SoftServe brings together domain consultants, solution architects, data specialists, and engineering experts who design and deliver innovative digital solutions for healthcare providers, life sciences companies, medtech organizations, and healthtech platforms. Our teams work across the entire transformation lifecycle — fromindustry consulting, business architecture, and solution design to proof-of-concept and enterprise-scale implementation.

We hold top-level partnership statuses with all major cloud providers and collaborate with technology partners such as AWS, GCP, Microsoft, Databricks, Snowflake, Confluent, and others.

Currently, we are collaborating with client, a leading patient-centric healthcare technology company that connects pharmacies, payers, and pharmaceutical companies across the US through digital patient engagement and clinical pharmacy solutions. Their platform supports a network of more than 48,000 pharmacies and over 70 million patients, enabling medication therapy management, pharmacy workflow optimization, and improved patient adherence to treatment.

IF YOU ARE

Having at least 3+ years of experience, including at least 2 years in business analysisExperienced in the healthcare industry, with understanding of operational environment and challengesKnowledgeable in SDLC and requirements lifecycle managementSkilled in requirements elicitation, documentation, prioritization, validation, and change managementComfortable working with stakeholders, discovering needs, and identifying opportunities for transformation and scope expansionAnalytical and problem-solving, evaluating information from multiple sources and resolving conflictsSystemic, with strong research skills and fast learning ability, detail-oriented and results-focusedAdaptable to changing conditions and feedbackProactive in identifying client challenges and translating them into solution improvement opportunitiesCapable of communicating in English freely in a multicultural environment (at least upper-intermediate strong level)Aware of healthcare regulations, standards, and operational practices (is not a must)

AND YOU WANT TO

Identify operational inefficiencies, constraints, and improvement opportunities within client environmentsConduct industry informed analysis of client processes, workflows, and operational practicesProvide domain context to delivery teams to ensure solutions align with real world healthcare requirementsValidate that proposed solutions meet industry standards, regulations, and operational expectationsSupport the client in defining the desired future state of processes and business capabilitiesIdentify and document business requirements for solution components and capabilitiesAdvise teams on industry trends, best practices, and operational realities relevant to the solutionParticipate in solution design discussions and provide recommendations based on business and industry contextVerify requirements with stakeholders and delivery teams to ensure alignment with business needs and solution objectivesDefine scope boundaries using functional decomposition, use cases, and related techniquesMaintain stakeholder engagement throughout the project lifecycleBuild deep understanding of assigned accounts, including organizational structure, stakeholders, priorities, and strategic objectivesContinuously identify client challenges and opportunities to expand value delivered to the client and support account growth

TOGETHER WE WILL

Work in a global environment with leading healthcare clientsImplement solutions that directly influence client operations and measurable outcomesCollaborate with talented teams who value expertise, initiative, and innovationSupport your professional development through continuous learning and domain growthCreate real business impact while having the freedom to innovate and shape client successHave access to experienced specialists eager to share their knowledgeEmbrace wide career opportunities, challenging projects, top-notch technologies, and a clear career path with SoftServe’s People Excellence programUtilize 11,300+ learning solutions with SoftServe University and Udemy Business