WE ARE

SoftServe — a global digital solutions company headquartered in Austin, Texas. Our associates work on 2,000+ projects with clients across North America, EMEA, APAC, and LATAM. We are about people who create bold things, make a difference, have fun, and love their work.

Our client serves as a strategic bridge between large kidney‑care organizations and our delivery capabilities. The team brings healthcare context, operational awareness, and business acumen to ensure initiatives are framed around real‑world clinical needs, sustainable value, and long‑term impact on patient care.

By engaging across complex stakeholder ecosystems and aligning priorities at the organizational level, we help keep technology workstreams grounded in industry realities and future‑ready. The result is a clear, consistent narrative that connects strategy to outcomes and supports meaningful progress across the broader healthcare landscape.

IF YOU ARE

A professional with 3+ years of professional experience, including at least 2 years in business analysisExperienced in the healthcare industry, with an understanding of its operational environment and challengesStrong in understanding of the software development lifecycle (SDLC) and requirements lifecycle managementConfident with managing the requirements lifecycle, including elicitation, documentation, prioritization, validation, and change managementProficient in working with stakeholders, including engagement, needs discovery, and identification of opportunities for transformation and expansion of service scopeEffective as a team player, focused on results with keen attention to detailHaving excellent communication, negotiation, presentation, and meeting facilitation skillsAccustomed to working with a geographically distributed teamCapable of communicating in English freely in a multicultural environment (at least upper-intermediate strong level)Knowledgable of healthcare industry regulations, standards, and operational practices (is not a must)

AND YOU WANT TO

Identify operational inefficiencies, business constraints, and improvement opportunities within client environmentsConduct industry-informed analysis of client processes, workflows, and operational practicesProvide industry context and domain expertise to development and delivery teams to ensure solutions align with real-world industry requirementsValidate that proposed solutions meet industry standards, regulations, and operational expectationsSupport the client in defining the desired future state of processes and business capabilitiesIdentify and document business requirements for specific solution components or business capabilitiesAdvise teams on industry trends, practices, and operational realities relevant to the implemented solutionParticipate in discussions on solution design, providing recommendations based on industry knowledge and business contextVerify and validate requirements with stakeholders and delivery teams to ensure alignment with business needs and solution objectivesDefine scope boundaries for solution components using techniques such as functional decomposition and use case modelingEnsure stakeholders remain sufficiently engaged throughout the project lifecycle

TOGETHER WE WILL

Develop a strong understanding of the assigned client accounts, including organizational structure, key stakeholders, operational priorities, and strategic objectivesContinuously identify client challenges, operational inefficiencies, and improvement opportunities through ongoing collaboration with stakeholdersAggregate industry knowledge and client insights to help shape solution improvements and identify opportunities to expand the value delivered to the clientSupport account growth by helping uncover new areas where technology, process optimization, or digital capabilities can improve client operationsWork in a global environment with leading healthcare clientsImplement solutions that directly influence client operations and business outcomesCollaborate with talented teams who value expertise, initiative, and innovationSupport your professional development through continuous learning, domain growth, and new opportunitiesCreate real business impact while having the freedom to innovate and shape client success