We are seeking an experienced and detail-oriented Drayage Dispatcher to coordinate and manage container movements between ports, rail yards, warehouses, and customer locations. The ideal candidate has strong knowledge of drayage operations, port procedures, and dispatch systems, and can effectively communicate with drivers, customers, and terminals to ensure efficient and timely deliveries.
Key Responsibilities
Dispatch drivers for import and export container pickups and deliveries from ports, rail yards, and warehouses
Coordinate daily drayage operations to ensure on-time pickups and deliveries
Monitor driver progress and provide real-time updates to customers
Schedule and manage appointments with ports, rail terminals, warehouses, and customers
Ensure compliance with port cutoffs, ERD/LFD dates, and appointment requirements
Track containers, chassis availability, and driver hours
Communicate with drivers to resolve delays, equipment issues, or route problems
Maintain accurate records in TMS and dispatch systems
Provide proactive communication regarding delays, issues, and delivery status
Work closely with customers, brokers, and internal teams to ensure service excellence
Optimize routes and driver productivity to maximize efficiency
Working conditions:
Working schedule: WED-SUN from 0600-1530 CST
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Required Qualifications
2+ years of experience as a Drayage Dispatcher (required)
Strong knowledge of drayage operations, port and rail procedures
Experience working with major ports (such as LA/LB, Savannah, NY/NJ, Houston, etc.) is a plus
Experience with TMS systems and dispatch software
Understanding of container terminology (FCL, chassis, demurrage, detention, per diem, ERD, LFD, etc.)
Excellent communication and organizational skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving and decision-making skills
Good computer skills (Excel, email, dispatch systems)
Experience working with owner-operators and company drivers
Experience scheduling port and rail appointments
Familiarity with port systems such as PortPro, LoadMatch, or similar platforms
Experience working with US-based drayage operations