Lead Application Analyst - CWS/ARM (Community Wide Schedule / Authorisation and Referral Management)
2 Cavendish Square
Full-Time, 37.5 hours per week
Permanent
As the CWS/ARM Lead, you will be responsible for ensuring the seamless delivery of revenue cycle processes to meet key departmental KPI’s. You will assist in the day-to-day operations of the department whilst monitoring the performance of your team through reporting and regular audits, identifying where additional support may be required and recognising high performance. You will drive a culture of continuous improvement through collaboration between colleagues and departments and with external stakeholders, identifying areas for opportunity and removing barriers to success.
What you'll do:
Dictionary Maintenance:Act as the UK ownerof all Meditech Expanse RCSS-owned dictionaries within CWS/ARM, ensuring all changes are appropriately approved in line with internal governance.
Complex Rule Building:Design, build, and test complex rules (e.g., MIS rules, field maps, data sets) to ensureaccuratereimbursement, including troubleshooting and remediation as needed.
Request Management:Manage and track dictionary requests, ensuringtimelycompletionin accordance withlocal policies and following up asrequired.
Subject Matter Expertise:Serve as a Meditech Expanse SME for the relevant application, providing support, guidance, and best practice recommendations to colleagues.
Stakeholder Collaboration:Work closely with the UK Expanse team, Parallon, Meditech colleagues, and stakeholders across RCSS and the wider organisation.
Best Practice & Standardisation:Promote best practice and standardisation across the UK division, aligning with Parallon standards whereappropriate.
Resource Management:Line management of application analystsincluding performance management and task assignment.
Operational Oversight:Provide insight and reporting intoservice levels,maintainreasonable request turnaround times and user education to promote quality requests.
What you'll bring:
Codingexperience.
Experience with ServiceNow or other request management systems.
MEDITECH or similarEHR.
Business Analysis and projects experience.
Experienced line manager of technical teams.
Excellent organisational and communication skills with strongmulti-levelstakeholder management abilities.
Analytical and Data driven approach to problem solving and ability to appropriately manage task deadlines.
Proficient understanding of UK Private Healthcare Revenue Cycle technology and terminology.
Wide breadthof knowledge across the industry ororganisation.
Degree or equivalent in IT/Clinical or Business education.
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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