WHAT YOU'LL BE WORKING ON Respond to merchant and account manager requests via the ticketing system Set up new merchants and payment methods, and maintain or update existing ones Onboard new payment providers and launch new provider methods into production Test new payment integrations and ensure smooth operation in production Troubleshoot technical issues for merchants and providers, consult with client support and account managers Configure payment routing and limits based on incoming requests Investigate incidents and technical problems, preparing reports for the development team Proactively suggest improvements and automation opportunities for support processes together with the team WHAT YOU NEED TO SUCCEED IN THIS ROLE 2+ years of experience in technical support, payment operations, or FinTech/online payments Familiarity with acquiring, online payments, or banking  Empathy and a genuine desire to help clients - their pain is your pain Basic technical literacy and the ability to work with technical documentation Ability to multitask and stay focused with multiple chats and notifications Strong written and verbal communication skills Ability to formulate clear questions and find solutions efficiently Experience with tools like Jira, Slack, or other ticketing systems   WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market !

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Private health insurance coverage 20 days of vacation time; bank holidays; sick leaves; additional birthday day off Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture   Powered by JazzHR