Major/Essential Functions
Assist patients with account inquiries, corrections, budget plans, and statements.
Verify and update patient information; report changes to management.
Process deceased accounts, bankruptcies, legal requests, and attorney inquiries.
Post payments, run credit card transactions, and reconcile settlements.
Review collection agency payments and Charity Care applications for accuracy.
Respond to clinic and patient questions regarding Charity Care processes.
Maintain and balance the business office cash box.
Prepare and route billing records for legal documentation and notarization.
Deliver quality customer service and prompt responses to patient needs.
Collaborate with team members, sharing knowledge and solving problems.
Provide leadership and guidance to billing associates and staff.
Comply with TTUHSC operating policies and maintain a strong work ethic.
Preferred Qualifications
Bilingual communication skills English/Spanish
Medical office or healthcare billing experience
Experience using with Microsoft Office applications, including Outlook, Excel, and Word
Experience with Cerner electronic medical record system
Ability to use Zoom for virtual meetings and communication
Pay Statement
Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan. For additional information, please reference the institutional pay plan website at .Jeanne Clery Act
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. To view this report, visit the TTUHSC Clery Act website at .Introduction
Nationally recognized as a , TTUHSC provides much more than just a job! Enjoy excellent , including paid leave, retirement plans, wellness programs, health insurance and so much more. Ready to start building a rewarding career in a positive environment where you can develop and thrive? Join us as we change the future of health care.About TTUHSC
Texas Tech University Health Sciences Center is enriching the lives of others by educating students, providing excellent patient care, and advancing knowledge through innovative research. TTUHSC graduates more health care professionals than any other health care institution in the state, conferring 24.2% of all degrees and certificates awarded from health-related institutions in Texas. By providing comprehensive clinical services to more than 10 million individuals across 121 counties, TTUHSC is dedicated to advancing the health of people throughout Texas and beyond. This is where world-class education meets compassionate patient care – and we believe that our people are the reason for our institution’s lasting success and bright future.Benefits
TTUHSC is committed to creating an environment where our team members can do their best work, with programs and to support head-to-toe well-being. Explore just a few of the advantages of being a TTUHSC team member:Health Plans + Supplemental Coverage Options – Individual health insurance provided at no cost for full-time team membersPaid Time Off – Including holidays, vacation, sick leave and moreRetirement PlansWellness ProgramsCertified Mother-Friendly WorkplaceAdditionally, TTUHSC invests in the success of our team members by providing opportunities for personal and professional growth, including lifelong learning programs, recognition programs, and health and wellness initiatives. Team members also enjoy a variety of other perks, such as special membership rates at local gyms and golf courses, access to state-of-the-art software and facilities, and discounts on travel, technology, entertainment and more.