Our client, a leading iGaming company specializing in multilingual customer care, is now looking for a VIP Manager with iGaming experience.

Location: Lviv, Ukraine
Type: Remote or hybrid/ofice, full-time
Start date: ASAP
About the Company and Role:

A leading iGaming company specializing in multilingual customer care with a strong emphasis on sales, conversion, and customer reactivation strategies. The company operates in licensed markets globally, primarily serving clients in Europe, Canada, and Australia. His mission is to deliver excellent service experiences that enhance customer satisfaction and drive sales.

Now we are looking for a highly motivated and organized VIP Manager with at least an advanced level of English proficiency and a minimum of 6 months of proven experience in a similar role in the Gambling niche.
The ideal candidate has a proven track record in a similar role, excellent communication and troubleshooting skills, and a strong customer-focused mentality.

Responsibilities:

• Build trust and maintain long-term relationships with high-value players through personalized communication and exceptional service.
• Drive player engagement through email, chat, and messenger platforms
• Boost player activity and retention by offering personalized bonuses, promotions, and exclusive deals.
• Monitor player behavior and activity to create individualized offers and memorable experiences.
• Work closely with CRM, Marketing, and Payments teams to ensure a seamless and premium VIP journey.
• Track, analyze, and report on key VIP KPIs, providing insights and suggestions for ongoing improvements.

Requirements:

• Proven experience as a VIP or Sales Manager in the iGaming industry.
• Strong command of English (C1 level); proficiency in German is a strong advantage.
• Outstanding communication skills, with a sharp eye for detail, empathy, and a professional tone.
• Resilience under pressure and confidence in managing high-value, high-demand clients.
• Solid understanding of bonus systems, KYC/verification flows, payment processes, and platform functionality.

Here's what the company offers:

• Fully remote work. In case you are Lviv-based, the ability to attend the office (which is absolutely pet-friendly).
• Extensive training program, which will help you to learn a new field and best practices. (It is fully paid after successful completion).
• Diverse paid time off: Vacation, Recreation days, Birthday off, Sick leaves.
• Presents and bonuses from the company.