VIP CRM Manager (iGaming)

RISK , Kyiv, 2025-08-15 15:42:41
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Описание

Job Description

  • Implement new chains and optimize the current ones
  • Set up tasks for designers, analysts, copywriters, operations team
  • Carry out ad-hoc project tasks according to business needs
  • Prepare work results reports
  • Create a communication strategy and execute casino promotions/campaigns
  • Basic user segmentation
  • Set up tasks for designers, analysts, copywriters, operations team
  • Grow CRM and Retention metrics
  • Monitor and control retention, reactivation, communication conversion metrics, MAU, and LTV
  • Operate processes aimed at increasing the metrics of one's stream (Sports or Casino)
  • Design communication flows using various communication channels

Qualifications

  • 1–2+ years in CRM management within the iGaming industry, with a focus on building long-term customer relationships
  • Experience in building communication flows using various communication channels
  • Proactive & Initiative: You take charge and are ready to lead projects to successful completion
  • Data-Driven: You make decisions based on metrics and KPIs, leveraging data for insights
  • Communication Skills: You can effectively communicate with various teams and clients, crafting clear and compelling messages
  • Customer Understanding: You deeply analyze customer needs and behavior to develop personalized offerings
  • Creative Problem Solver: You find innovative solutions to enhance customer engagement and retention
  • Adaptable: You quickly respond to market changes and are ready for new challenges
  • Market Analyst: You research trends and competitors to refine CRM strategies and products
  • English: B2+

Nice to have:

  • Experience in the Asia region
  • Experience with VIP players


Additional Information

  • Global Flexibility: Embrace the freedom to work from anywhere in the world, with remote work options that let you craft the perfect work-life balance.
  • Vacation: 20 working days.
  • Paid sick leave
  • Learning Coverage 
  • Team Building programs
  • Mental Health Programs
  • Sport coverage
  • Medical insurance, dental coverage
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Карточка вакансии:

  • Должность VIP CRM Manager (iGaming)
  • Размещено: 2025-08-15 15:42:41
  • Город , Kyiv,
  • Зарплата:
  • Компания: RISK