NOC Analyst (Technical Incident Management)

Zoom , Dnipro, 2025-07-01 00:00:00

Описание

NOC Analyst (Technical Incident Management)

What you can expect

As a NOC Analyst at Zoom, you'll work in a 24/7 operational environment with rotating shifts, monitoring system alerts and managing incidents in real-time. You'll collaborate with global teams using advanced monitoring tools, handle high-pressure situations, and make quick decisions to maintain service stability. The role demands multitasking and communication skills while offering growth opportunities through hands-on experience with enterprise systems and cloud technologies.

About the Team

As a member of the global NOC team, you will be responsible for maintaining Zoom services operational and monitoring Infrastructure & AWS cloud technologies. You will ensure the uptime of Zoom applications and utilize analytical tools to evaluate internal & external KPI/SLA metrics. Our monitoring tools are essential for identifying, detecting, and resolving issues to maintain smooth operations.

What we’re looking for

5+ years of proven incident management expertise in handling customer-impacting situations.

Have demonstrated ability to manage high-intensity incidents and drive effective resolutions.

Have the ability and understanding of infrastructure, including multi-cloud environments.

Have solid knowledge of application deployments in DevOps environments.

Have advanced proficiency with enterprise monitoring tools (Grafana, Splunk).

Have experience with ITSM workflow and process implementation.

Have practical experience in Jira report creation.

Be able to track record in managing change control and incident review meetings.

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.


Our Commitment​

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

#LI-Remote

Похожие вакансии

  • Senior Portfolio Manager (Infrastructure)

    UNOPS , Kyiv, 15 дней назад
    ... sectors, through infrastructure, procurement and technical assistance project management interventions, with the ultimate aim ... Specialist- 10, LICA Specialist-11, NOC, NOD, P3, P4 and above) ...
    ua.talent.com
  • Risk and Compliance Manager (Only for Ukrainian National)

    Save the Children , , 6 дней назад
    ... outstanding action items in the Management Improvement Plan. Incident Response & Investigations Provide leadership in ...
    ua.talent.com
  • Shelter Technical Lead for Ukraine

    People in Need , Kyiv, 2 дня назад
    ... & infrastructure projects Experience of line management, capacity building and supervision of teams and partners Experience developing high quality technical guidance standard operating procedures (SOPs) ...
    ua.talent.com
  • Cyber SOC Incident Response Manager

    JTI 21 час назад
    ... : jti.comReporting to: Infosec & Risk Management DirectorDuty Post: GBS Manila, Taguig, ... of the organization.Responsibilities:Cyber Incident ResponseRespond to low and medium ...
    jobs.jti.com
  • Cyber SOC Incident Response Analyst

    JTI 21 час назад
    ... : jti.comReporting to: Infosec & Risk Management ManagerDuty Post: GBS Manila, Taguig, PhilippinesApplication Duration: This job posting will remain open until the vacancy is filled.  Cyber SOC Incident Response Analyst With growing number of Security ...
    jobs.jti.com
  • Roving Rehabilitation Technical Officer - Ukraine

    Handicap International , Kharkiv, 10 дней назад
    ... rights of victims and Non-Technical Surveys to contribute to land ... implementation of projects by providing technical expertise and ensuring that the ... rehabilitation specialist and the program’s technical team. You are responsible for ...
    ua.talent.com
  • Technical Head of Program - Ukraine

    Handicap International , Kyiv, 24 дня назад
    ... development with experience in project management (multi or complex) + experience(s) in one of HIs technical sectors of intervention. You have ...
    ua.talent.com
  • Deputy Team Leader – Recovery and Reconstruction Project (EU-funded) (M/W)

    Expertise France , Kyiv, 28 дней назад
    ... in project management, technical assistance, or advisory roles in ... DREAM Ecosystem). Technical Skills: Excellent project management skills, including planning, budgeting, risk management, and reporting. Strong technical expertise in the specific component ...
    ua.talent.com
  • Deputy Team Leader – Recovery and Reconstruction Project (EU-funded) (M/W)

    Aktor Interactive Group , Kyiv, 28 дней назад
    ... in project management, technical assistance, or advisory roles in ... DREAM Ecosystem). Technical Skills: Excellent project management skills, including planning, budgeting, risk management, and reporting. Strong technical expertise in the specific component ...
    ua.talent.com
  • Business Analyst/Project Manager

    Academy Smart Remote 21 час назад
    ... a skilled Project Manager & Business Analyst to collaborate with a client from the Southern part of America who has minimal technical knowledge. The ideal candidate will combine their expertise in project management with strong analytical skills to ...
    academysmart.com
  • Head of Product, Devart BU

    Devart Remote, Slovakia, Ukraine 21 час назад
    ... process CV Screening Recruiting interview Technical interview Management interview Offer call We embrace ...
    www.devart.com
  • Head of IT Operations (Acquiring )

    Evotym , Kyiv, 20 дней назад
    ... development and testing Lead change management: define requirements, oversee releases, and coordinate updates or migrations Provide direct technical support to clients, including incident communication and transactional issue handling ...
    ua.talent.com
  • Technical Product Manager (OTE $100,000/year USD) - Sparkrock

    Sparkrock Київ, Київ, месяц назад
    ... with ERP systems or financial management softwareFamiliarity with AI-driven analytics or automation toolsContributions to open-source projects or technical communitiesCertifications in .Net development, cloud ...
    jobs.org.ua
  • Head of Analytics, Core

    Devart Remote, Slovakia, Ukraine 21 час назад
    ... the future of data management. Devart Team is looking for ... in analytics, data management, or project management Experience in data-driven decision- ... hiring process Recruiting interview Technical interview Test task Management interview Offer call
    www.devart.com
  • CP & MHPSS Coordinator (only for national staff)

    Save the Children , , 26 дней назад
    ... Strategic Plan; involving, among others, technical team and other members of the programme management team.  Develop and maintain detailed ... motivation to take on a management role. Experience with refugee marginalized ...
    ua.talent.com
  • Engineering Team Lead

    Opinov8 , , месяц назад
    ... . This role combines hands-on technical expertise with people management, requiring someone who can both ... also interface with stakeholders and management to ensure alignment between technical capabilities and business objectives. With ...
    ua.talent.com
  • Technical writer, Devart BU

    Devart , , 15 дней назад
    ... shaping the future of data management. Products that need your engagement As a Technical Writer, you will be working ...
    ua.talent.com
  • Salesforce Administrator

    Integrity360 Київ, Київ, месяц назад
    ... , Incident Response, Security Integration, PCI Compliance ... Analyst.The Role Will Be Responsible For Day-to-day case management and system break fix Supporting ... technical investigations around recurring issues User Management Setup of new users deactivation ...
    jobs.org.ua
  • Senior Technical Business Analyst

    8allocate Remote 21 час назад
    ... of proven experience as a Technical Business Analyst, Data Analyst, or similar role.Strong data ... the general policy.People-oriented management without bureaucracy.Paid vacation and ...
    cleverstaff.net
  • Business Analyst (Revenue Operations)

    Zoom , Dnipro, 4 дня назад
    ... Analyst supporting Go-To-Market (GTM) ... technical policies procedures documentation.Technical Acumen: Practical experience with Salesforce Sales Cloud, including a solid understanding of lead management workflows, opportunity stages, contract management, ...
    ua.talent.com
  • Senior Business Analyst – Back End Focus

    Ciklum , , 9 дней назад
    ... are looking for a Business Analyst who brings the following strengths to a backend focused team: Technical Competencies: Clear grasp of systems integration patterns, message flows, and dependency management across distributed architectures Awareness of ...
    ua.talent.com
  • Tobacco Processing Technical Training Manager

    JTI 21 час назад
    ... (primary) equipment. Deep understanding of technical training methodologies and equipment maintenance. Ability to work cross-functionally and collaborate with global teams. Experience in people management coaching and in training delivery ...
    jobs.jti.com
  • Tobacco Processing Technical Training Manager

    JTI 21 час назад
    ... (primary) equipment. Deep understanding of technical training methodologies and equipment maintenance. Ability to work cross-functionally and collaborate with global teams. Experience in people management coaching and in training delivery ...
    jobs.jti.com
  • Technical Project Manager

    Sienna Charles , ukraine, день назад
    ... and incident response procedures. IT & Infrastructure Strategy: ... experience in Technical Project Management or a similar role, ideally within a high-touch B2C Environment.Proven expertise with project management methodologies (Agile Scrum, Kanban) and ...
    ua.talent.com
  • Technical Project Manager

    Snaphunt , ukraine, 2 дня назад
    ... and incident response procedures. IT & Infrastructure Strategy: ... experience in Technical Project Management or a similar role, ideally within a high-touch B2C Environment.Proven expertise with project management methodologies (Agile Scrum, Kanban) and ...
    ua.talent.com
  • Tobacco Processing Technical Training Manager

    JTI 21 час назад
    ... (primary) equipment. Deep understanding of technical training methodologies and equipment maintenance. Ability to work cross-functionally and collaborate with global teams. Experience in people management coaching and in training delivery ...
    jobs.jti.com
  • Head of Supply Chain Management

    JTI 21 час назад
    ... impact.Key Responsibilities:SCM Team Management: Lead the Supply Chain Management team by aligning on vision ... collaboration and continuous improvementProven Team Management SkillsAre you ready to join ...
    jobs.jti.com
  • Humanitarian Access and Risk Officer

    63517UAH
    Medecins du Monde Миколаївська область, Миколаїв, 5 дней назад
    ... facilitation, training, contingency preparedness and incident management at base and sub-base ... training thresholds are met. 6. Incident Management & Incident Reporting Actively support incident management at Coordination level in collaboration ...
    jobs.org.ua
  • Humanitarian Access and Risk Officer

    63517UAH
    Medecins du Monde Миколаївська область, Миколаїв, месяц назад
    ... facilitation, training, contingency preparedness and incident management at base and sub-base ... training thresholds are met. 6. Incident Management & Incident Reporting Actively support incident management at Coordination level in collaboration ...
    jobs.org.ua
  • Business Analyst Lead, Skyvia BU

    Devart Remote, Slovakia, Ukraine 21 час назад
    ... includes the participation of a technical team Build and scale the ... Previous experience as a Data analyst or Solution Engineer Bachelors degree in computer science, business management, mathematics, or finance Working conditions ...
    www.devart.com
  • Expert Business Analyst

    Ciklum , , 3 дня назад
    ... motivated and technically proficient Business Analyst to support a strategic transformation ... ideal candidate has strong stakeholder management skills, is comfortable collaborating with both business users and technical teams, and is experienced in ...
    ua.talent.com
  • Senior Business Analyst IRC268384

    GlobalLogic Львівська область, Львів, 17 дней назад
    ... Health Informatics, or a related technical or clinical field.– Minimum of 5-6 years of experience as a Senior Business Analyst on complex software development projects.– ... to system integration, data management, security, and performance within a ...
    jobs.org.ua
  • Subject Matter Expert (SME), Broadcast IP & Cloud Live Production IRC265327

    GlobalLogic Київ, Київ, 3 дня назад
    ... contributing to or leading change management and training initiatives related to ... or support the design and technical planning for the transition from ... .Ensure all proposed and implemented technical solutions comply with relevant industry ...
    jobs.org.ua
  • Assistant for Franco-Ukrainian Hospital Cooperation (M/W)

    Expertise France , , 15 дней назад
    ... Program are ongoing development. Qualifications Technical skills ·       University degree in translation, project or administrative management, public health, international relations, or ...
    ua.talent.com
  • NOC engineer

    Provectus , Odesa, 15 дней назад
    ... career. Requirements: Experience in Network management;Knowledge of different OS (Linux, ... respond or escalate accordingly;Providing technical support;Verbal and written communications with customers;Follow NOC processes and procedures for efficient ...
    ua.talent.com
  • Trainee / Junior Technical Project Manager

    EveryMatrix , Kyiv, 12 дней назад
    ... for someone without formal project management certification or experience, but with a strong technical background, curiosity, high ownership, and ...
    ua.talent.com
  • Technical Portfolio Manager

    UST Київ, Київ, 18 дней назад
    ... incoming project opportunities from a technical perspective.Provide technical estimation based on high-level WBS and prepare comprehensive proposals.Collaborate with sales and account management teams to deliver compelling presentations ...
    jobs.org.ua
  • Ukraine Security Services - Request for EOI

    Cowater International , , 3 дня назад
    ... response efforts, including evacuation and incident management; rapidly deploy additional staff or ... training will be delivered.  Technical Support and Surge Capacity: Offer ... Profile and Registration Details  Technical Proposal aligned with chosen Option( ...
    ua.talent.com
  • Analyst - Governance Risk & Compliance

    Trimble , , день назад
    ... are a self-motivated, mildly technical but versatile individual contributor looking to fill a Cybersecurity Compliance Analyst role by joining a diverse ... years experience in a risk management role, information security role or ...
    ua.talent.com

Карточка вакансии:

  • Должность NOC Analyst (Technical Incident Management)
  • Размещено: 2025-07-01 00:00:00
  • Город , Dnipro,
  • Зарплата:
  • Компания: Zoom