We are looking for a results-driven QA Lead to shape the quality of these enterprise-grade customer experience platforms. You will own the end-to-end testing strategy for a high-impact project built on a C#/.NET microservices backend and React Native mobile frontend. Working in a fast-moving, client-facing environment, you will ensure every release is reliable, scalable, and exceeds client expectations — starting with robust manual testing and laying the foundation for future automation and performance capabilities. This is a high-visibility role that directly influences project success, client trust, and the growth of our nearshore delivery model.
Client is a US-based technology and consulting leader specializing in customer experience (CX) strategy, contact-center-as-a-service (CCaaS), CRM, AI/analytics, and cloud-managed services with a strong Microsoft Azure and Dynamics 365 focus. They design, implement, and operate omnichannel, AI-powered CX platforms for enterprise clients and act as a trusted Microsoft-centric delivery partner.
Experience / Skills required:
Must have:
7+ years of experience in software quality assurance, including at least 4 years in a QA Lead or equivalent leadership position Proven expertise in manual testing strategy, planning, execution, defect management, and reporting for web services and mobile applications Hands-on experience working with Azure DevOps (ADO) to manage test plans, cases, and reporting Professional-level English (written and spoken) with demonstrated ability to communicate directly with clients and stakeholders Strong leadership, coaching, and collaboration skills in agile, distributed (US/LATAM) team environmentsGood to have:
Experience testing React Native mobile applications or C#/.NET backend microservices Familiarity with test automation frameworks (Selenium, Cypress) and API testing tools (Postman) Knowledge of Microsoft Azure cloud services, CI/CD pipelines, and Git Background in customer experience (CX), CRM, contact-center, or enterprise software projectsResponsibilities:
Own the end-to-end test strategy and communicate it clearly to clients and stakeholders, ensuring alignment on quality goals and risk mitigation Design, maintain, and manage comprehensive test plans and cases in Azure DevOps (ADO), delivering full traceability and coverage that accelerates confident releases Lead manual QA execution, defect triage, and status reporting to proactively resolve issues and safeguard product integrity Build, coach, and mentor the QA team while defining efficient processes that elevate team performance and release readiness Partner closely with C#/.NET backend and React Native frontend developers to embed quality early and drive continuous improvement throughout the development lifecycle Assess and certify release of readiness through rigorous quality gates, enabling smooth, on-time deployments Champion the evolution of QA practices as the team scales from pilot to full pod, preparing for automation, performance testing, and advanced toolingWe offer:
Competitive salary Vacation (up to 20 working days) Paid sick leaves (10 working days) National Holidays as paid time off Flexible working schedule, remote format Direct cooperation with the customer Dynamic environment with low level of bureaucracy and great team spirit Challenging projects in diverse business domains and a variety of tech stacks Communication with Top/Senior level specialists to strengthen your hard skills Online teambuildings