What You Can Expect
You’ll provide expert technical support to ensure seamless experiences for our customers. You’ll troubleshoot complex issues and collaborate across teams. Together, you’ll empower users through reliable, high-quality solutions.
About the Team
Our team delivers world-class technical support for Zoom’s communication platform. We collaborate closely to resolve challenges quickly. We exist to keep our customers connected and confident in every interaction.
Responsibilities
Providing Tier-2 technical support via chat, email, and phone for Zoom products and servicesTroubleshooting and resolving customer issues related to connectivity, audio, video, and software performanceCollaborating with Engineering and Product teams to escalate and resolve complex technical problemsDocumenting customer interactions and resolutions accurately within internal systemsIdentifying recurring issues and contributing to knowledge base materials and process improvementsWhat We’re Looking For
Apply strong understanding of networking concepts, protocols, and troubleshooting techniquesUtilize knowledge of SIP, Telephony, and protocols to diagnose issues effectivelyCommunicate clearly with both technical and non-technical audiencesDemonstrate relevant practical experience as an alternative to formal education.Hold relevant certifications such as CompTIA Network+ or Cisco CCNADemonstrate relevant practical experience as an alternative to formal education.Bring prior experience supporting video conferencing or collaboration toolsWays of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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