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About SiTime

SiTime Corporation is the precision timing company. Our semiconductor MEMS programmable solutions offer a rich feature set that enables customers to differentiate their products with higher performance, smaller size, lower power and better reliability. With more than 3 billion devices shipped, SiTime is changing the timing industry. For more information, visit .

Job Summary

The position of Customer Support Representative within the Sales Operations team would be dealing with databases administration, customers management and support. The position requires strong time-management skills, persistence and business ethics for broad cross-department and international customer communication.

Responsibilities:

Provide timely responses to inquiries regarding product specifications, pricing, lead times, quality docs and basic tech questions;Build strong relationships with other CSR’s, Engineering, Quality and other functional departments;Work in CRM and ERP systems;Investigate, expedite, and resolve issues related to shipments, product quality, returns (RMA), and billing discrepancies;Escalate technical concerns to engineering or quality teams when necessary;Track and document customer issues for continuous improvement;Maintain an understanding of company product lines;Work closely with people in all appropriate departments to support customer needs;Participate in internal meetings;Data mining.

Qualifications & Requirements:

English (upper-intermediate+);MS Outlook, Excel, Power Point;CRM and/or ERP system(s);1+ year(s) experience in customer support;MA/BA degree in economics.

Desired Characteristics & Attributes:

Excellent written and verbal communication skills required;Excellent customer service skills required;Ability to work well with others in a fast-paced collaborative team environment;Persistence;Responsiveness;Excellent work ethics;Ability to work well with others in a collaborative team environment;Analytical and problem solving skills;Desire to work for a fast-paced, growth-oriented company.

At SiTime, we believe great work deserves great rewards. We offer a comprehensive and highly competitive compensation package designed to attract top talent. 

In addition to base salary, this role is eligible for a quarterly bonus tied to the achievement of innovation goals—reflecting our commitment to recognizing meaningful impact. We also offer equity grants, providing a meaningful opportunity to share in the company’s future growth and success.

Learn More about SiTime: Review the section of our career page to explore our culture, values, and what makes us unique. 

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