Job Summary
As a key member of the Global People Resources (GPR) team, the Regional People Officer (RPO) provides strategic leadership and technical guidance to support the delivery of high-quality HR services across EMECA region. The RPO ensures that countries within the region are equipped with the talent and HR systems needed to deliver impactful programming and foster consistent, positive employee experience.
The RPO will serve as a trusted advisor to field leadership, supporting the implementation of global HR initiatives, strengthening local HR capacity, and ensuring alignment with GPR Standards. With the integration of some development programs into the RPO’s scope, this role will also lead efforts to embed learning and growth opportunities into the regional HR strategy.
Roles and Key Responsibilities
Upholding Standards, Contextualizing Approaches
Work with field leadership and field HR staff to ensure Global HR initiatives are well-timed, meet field needs/priorities, and are adapted to the local context. Work collaboratively with field HR staff and management to ensure consistent application of policies, practices and global and country specific HR initiatives and provide hands-on support for effective implementation. Liaise with compliance and audit leads to develop and implement Global HR Standards for monitoring, evaluating and updating HR systems, policies, processes, and practices to meet agency, donor, and local legal requirements and standards. Provide counsel and practical in-person support as necessary to field HR staff in all areas of employee relations including effective staff management, disciplinary action, conflict resolution, performance, and separations. Work closely with management and HR staff to support their efforts in improving work relationships, building morale, and staff engagement. Liaise with in-country HR staff and field leadership to support development and implementation of action plans following the CRS Engagement Survey.Providing Strategic HR Guidance, Aligning Priorities
Serve as a strategic partner and trusted adviser to field leadership, establishing HR needs and priorities that align with the overall agency plans and strategic objectives. Collaborate with countries and field leadership to identify gaps and make recommendations about appropriate HR staffing and structure in countries based on their complexity. Ensure timely hiring and development of the right talent. Work with management and HR teams to provide analytical reports on HR data, metrics, and trends. Promote data-driven decision-making. Provide strategic counsel to field leadership regarding complex HR challenges in the region.Strengthening HR Capacity in the Region
Work with field leadership on the collaborative development of effective capacity building efforts and trainings. Lead delivery of regional HR-related training and capacity building efforts, in-person or using e-learning, as needed. Build strong knowledge of the HR capabilities within the region. Build knowledge, expertise, and capacity of field HR staff through purposeful development planning and coaching. Travel to the assigned countries or other regions (as conditions allow) as and when needed to provide in-person practical hands-on support, technical trainings and/or management of special projects. Collaborate with field leadership to technically lead, empower and mentor the in-country program HR team, including communicating clear HR functional expectations, setting performance objectives, providing regular and timely constructive performance feedback.Knowledge, Skills and Abilities
Excellent management and leadership skills including coaching, mentoring, performance management and delivering individual and group training. Strong collaborator with effective interpersonal and analytical skills who can work seamlessly across countries and cultures required. Good knowledge of local context is strongly preferred. Broad knowledge and experience in employment laws in the assigned region, employee relations, staff engagement, compensation and benefits, talent acquisition, HR Audits, and training and development. Superb interpersonal, written and verbal communication skills required. Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision.Required Languages: Fluency in English required. Arabic is a plus.
Travel: Must be willing and able to travel up to 25%.
Supervisory Responsibilities: Yes