Customer Support Specialist

Ekreative is a leading full-cycle product development power house. We design, build and grow new and already existing SaaS platforms and mobile apps for world-wide brands, while also crafting and launching our own successful IT products.

We’re committed to our vision of helping companies build world class technology platforms, and are trusted by 250+ business leaders from companies of all sizes, including Fortune 500 brands since 2010.

What makes us great is our experience and ability to achieve success for the end user through simplicity and creative solutions to complex problems.

We are purposeful about every decision: how we hire, build longlasting partnership with our clients, set our development procedures, and impact social change with our finances. Since the very beginning, Ekreative has been committed to giving away a significant portion of our profit on a monthly basis to various charities, influencing thousands of lives.

We are looking for a Customer Support Specialist who will become a part of our talented team.

Requirements:

1+ year of experience in IT customer serviceStrong client-facing and communication skillsProficiency in English and Ukrainian (both spoken and written)Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.Advanced troubleshooting and multitasking skillsCustomer service orientationEffective verbal and written communication skillsAbility to think strategicallyDesire to grow professionally

Responsibilities:

Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverageCarefully test all the cases users bring up within their requestsDocument issues and highlights from shifts in the shift report. Share notable cases during daily team meetingsMonitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutionsPerform additional tasks distributed among the support team to ensure balanced workloads and effective task management

We offer:

Competitive reward for the provided servicesCollaborative and supportive team of professionalsGrowth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HRPartial reimbursement for medical insurance, sports activities, and English language coursesGenerous leave policy - 22 days of annual leave, 10 paid sick days per yearPersonal equipment policy offering MacBooks along with all necessary hardware and software for workFinancial support for employees during specific life events (weddings, childbirth, etc)A people-focused corporate culture that prioritizes employee well-being