We are looking for a Customer Support Specialist who will become a part of our talented team.City: Lviv, Cherkasy, remote (Ukraine)Requirements:1+ year of experience in IT customer serviceStrong client-facing and communication skillsProficiency in English and Ukrainian (both spoken and written)Excellent computer skills, including strong knowledge of Google services - Google Drive, Docs, Sheets, Calendar, etc.Advanced troubleshooting and multitasking skillsCustomer service orientationEffective verbal and written communication skillsAbility to think strategicallyDesire to grow professionallyResponsibilities:Respond to user chats and tickets, prioritizing urgent requests. Manage workflow to ensure efficient coverageCarefully test all the cases users bring up within their requestsDocument issues and highlights from shifts in the shift report. Share notable cases during daily team meetingsMonitor and manage on-hold (or problematic users) tickets daily. Provide updates to users as necessary and document any progress or resolutionsPerform additional tasks distributed among the support team to ensure balanced workloads and effective task managementWe offer:Competitive reward for the provided servicesCollaborative and supportive team of professionalsGrowth through a Mentorship Program, regular feedback, and one-on-one meetings with PM and HRPartial reimbursement for medical insurance, sports activities, and English language coursesGenerous leave policy - 22 days of annual leave, 10 paid sick days per yearPersonal equipment policy offering MacBooks along with all necessary hardware and software for workFinancial support for employees during specific life events (weddings, childbirth, etc)A people-focused corporate culture that prioritizes employee well-being