Job Title: Business Support Executive – Marketing & Service Optimisation
Location: London / Some Hybrid
Full time / 37.5 hours per week/ Permanent
Monday to Friday
Salary: Up to £50,000 plus a range of exceptional benefits.
We’re looking for a Business Support Executive, to join our Digital Marketing, Customer Experience and Service optimisation team based in London.
As a Business Support Executive, you’ll provide business support to the Digital & Customer Experience team. Whilst providing executive assistant support, to include diary management, for the VP of Marketing, Digital & Customer Experience, and the VP Network Optimisation.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in our Marketing and Service Optimisation team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
To provide day to day executive support and diary management to VP Marketing, Digital & Customer Experience, and VP Network Optimisation and day to day admin support to wider Marketing departmentTO Coordinate and prepare for an extensive range of meetings. This will include preparing agendas, pre meeting briefings and meeting papers, ensure distribution of all relevant meeting papers in a timely manner and attendance to take minutes/action items, where appropriate.Use initiative to put forward proposals for improved ways of working and efficiencies across the department including coordinating initiatives on the back of ‘Vital Voices’(employee engagement survey) results/feedbackProvide support to staff members at internal and external meetings, events and internal training sessions.To be a point of escalation on behalf of Marketing when necessary and support with technical issues, IT order requests, internal and external data reports.Manage department finance including invoice tracking, submission of accruals, expenses, monthly forecasts and budgets. Create monthly summary cost reports.Act as a central contact point for stakeholders across the business and manage queries from other departments. redirecting/ taking messages and using initiative to deal with queries. Manage relationships and act as a trusted and professional liaison.Event management – support with the coordination and management of meetings, events and team strategy days including booking meeting rooms, organising catering and liaising with guests etcOversee department holiday planning, inductions for new recruits, managing and monitoring team performance on mandatory training, overseeing and reporting DPA breach reporting/resolutionTake meeting notes at various meetings and committees as appropriate, provide summary papers, meeting notes and coordinate with colleagues to progress actions from meetingsVendor and contract management - on-boarding vendors and working with Legal department where appropriate.What you’ll bring:
Demonstrative experience of working at pace and to conflicting deadlines. Able to organise self, team and executive professionals seamlessly.Extensive career experience working as an Executive Assistant within a large corporate organisation (Preferably Healthcare)Exception attention to detail and administrative capabilities to include diary management and minute taking.Professional communication both written and verbal, used to working with a wide range of stakeholders. The ability to influence, guide with a professional customer focused approach.Able to analyse and interpret data and produce effective reporting. With strong proficiency in MS Excel, able to calculate formula and manipulate data.Strong problem-solving abilitiesHighly proficient user of IT – MS office suite.Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Business Support Executive, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit youPrivate Healthcare Insurance for treatment at our leading hospitalsPrivate pension contribution which increases with length of serviceSeason Ticket Loan and Cycle to Work schemeGroup Life Assurance from day oneCritical illness coverEnhanced Maternity and Paternity payCorporate staff discount for all facilities including Maternity packages at The PortlandComprehensive range of flexible health, protection and lifestyle benefits to suit youDiscounts with over 800 major retailersCulture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individualKindness and compassion: We treat people with kindness and compassionHonesty, integrity and fairness: - We act with absolute honesty, integrity and fairnessLoyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignityReasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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