EvoPlay is a Ukrainian IT product company operating in international markets. We are growing rapidly, focused on creating high-quality products, solutions, and services in the field of information technology. We are currently looking for a Customer Support Representative with German language skills. What we expect: Advanced German (B2) – both spoken and written; Strong communication and writing skills: ability to effectively communicate with customers over the phone, handle inquiries, and resolve issues via email correspondence; High level of stress resistance. Would be a plus: Proficiency in Ukrainian; Experience in a similar position; Fast typing skills; Ability to construct clear and concise messages without losing the quality of correspondence. What we offer? Flexible 2/2 schedule : 2 days from 08:00 to 20:00 , 2 days off, then 2 days from 20:00 to 08:00 , 2 days off; Above-market salary , with growth potential based on professional level; Constant language practice and improvement (you’ll be communicating with native speakers); 16 paid vacation days + an additional day off for your birthday; 22 paid sick days ; Medical insurance (after 6 months of work); Learning & development : lectures, training sessions, courses, invited speakers, and an e-library ; Volunteer activities (blood donation, helping animals, charity auctions, and much more); A strong team , allowing you to gain new knowledge and skills; Constant support from your supervisor, team lead, and HR; Referral program . Want to join us? Then get to know our values and tasks: Our values are at the core of our processes and work: The client is our top priority! We are Customer Care, not just Support. Our goal is not only to fulfill customer requests but also to make them happy. Growth helps both us and our users. We develop our personal qualities, enhance our skills, and value new experiences. Team – what’s better than a colleague’s joke in the morning to lift your mood? The team is always there to support you. Reputation – nothing speaks better about us than positive feedback. We love collecting them and proudly showing them off to our competitors! Your daily tasks will include: Communicating with customers via chats, emails, and calls ; Resolving simple technical issues , such as account access recovery if a customer forgot their password; Assisting with verification or registration ; Handling payment-related inquiries and similar requests; Forwarding technical and financial issues to the appropriate departments, gathering feedback, and updating customers accordingly. Send us your resume – we look forward to meeting you!