At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.
To make a difference with us, all you need to do is bring your human best.
What will your story be? Apply now!
Learn more: jti.com
Reporting to: Global Supply Chain and Customer Service - CPM
Duty Post: Taguig City, Philippines
Application Deadline: March 17, 2025
Customer Service Specialist (Temporary)
The Customer Service Specialist is a key member of the O2C Finance pillar at GBS Manila, responsible for ensuring efficient ticket resolution, including daily and month-end deliverables. This role involves collaborating on issue resolution through root cause analysis and corrective actions, supporting SAP testing, performing J-SOX controls as needed, and contributing to the stabilization, simplification, and improvement of processes.
As the Customer Service Specialist in the are of Order to Cash - Global Supply Chain & Customer Service, you will:
1.) Process Customer Service Transactions
Includes daily and month-end deliverables. Track and handle Customer/SCM inquiries.2.) Enforce Control and Compliance
Ensure compliance with Global Operating Guidelines, Corporate and GBS policies, and procedures by adhering to internal guidelines and supporting entity adherence.Implement and document J-SOX controls as assigned, ensuring timely and full compliance to meet internal and external audit standards.3.) Participate in Analytical, Reporting and Process Improvement
Prepare accurate and timely routine and ad hoc reports as needed.Continuously review processes and monitor performance metrics to identify and discuss potential improvement opportunities with the Team Lead.4.) Support the team, other process teams and projects
Assist the Team Lead in achieving team objectives and fostering collaboration during document processing and issue resolution.Support cross-functional activities, projects, and initiatives within GBS and Corporate as needed.5.) Provide Support to Entities
Commit to service excellence by being customer-focused, ensuring timely communication, and resolving queries effectively.Support entities by understanding their business needs and providing expert advice on customer service matters.Requirements:
Bachelor’s degree in Finance, Business Administration, or a related field is required. Equivalent experience will also be considered2 to 3 years of proven experienceStrong analytical skillsOutstanding written and oral communication skillsSolid understanding of Microsoft ExcelSAP HANA experienceAdvanced logistics knowledge such as inventory management, transport, warehousing, insurance, legalization, export documents managementHigh level of accuracy and attention to detailHave a sense of urgencyProactive in identifying process improvement opportunities Ability to work under pressure and tight deadlines Excellent social skills Ability to communicate effectively with internal and external customersWillingness to take charge/responsibility/ownershipDesire to seek for learning and self-improvement opportunitiesAre you ready to join us? Build your success story at JTI. Apply now!
Next Steps:
After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.
At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.