From Ukraine to Europe: Nova Post Europe already operates in 16 countries and continues to grow every day.

Our team is united by the desire to move forward, achieve results, and open up new opportunities together.

We are looking for people who want to create more — a large-scale European project born in Ukraine.

Right now, we are looking for a Customer Service Team Leader (Germany) to join our Customer Care Center and lead a team that makes a real difference for our customers every day.

You are our candidate if:

Proven team management experience and the ability to inspire and motivate people;Experience managing a team of 20 people in the field of customer experience and support;Strong understanding of customer experience and service quality;Confident user of MS Office (Excel, Word) and Google Sheets;Excellent communication skills, structured thinking, and strong organizational abilities.

What you will be doing:

Leading and organizing the daily work of the customer service team for the German market;Ensuring the team consistently meets quantitative and qualitative performance targets;Providing expert support on international delivery services;Assisting in handling complex customer requests and escalations;Actively participating in the implementation and optimization of new processes for international shipments;Monitoring and preparing analytical reports for country CEOs and top management.

We offer:

Everything is official — we provide social guarantees: paid sick leave, vacations, and business trips.We provide medical and life insurance for our employees.We provide equipment for comfortable and efficient work.Work where you feel comfortable — hybrid or fully remote.We care about your mental health — you can consult a corporate psychologist.With us, you can develop your skills, participate in new projects, and grow within the company. Our team is united by professionalism, trust, and a common goal.

Why Nova Post Europe?

A chance to be part of a large-scale European project with Ukrainian roots;Real influence on processes, results, and customer experience;Professional growth in an international environment;A team that values initiative, ownership, and results.

It all starts with the first step. Send your resume today — it’s time to make a difference together.