WHAT YOU’LL BE WORKING ON  Handling KYC requests  Requesting KYC documents from clients  Monitoring deadlines and statuses of KYC and related cases  Gathering information related to chargebacks, fraud cases, and partner-related issues  Requesting additional details from clients or partners as needed  Processing refunds upon request from merchants or internal teams  Requesting and managing end-user documentation WHAT YOU NEED TO SUCCEED IN THIS ROLE Previous experience in customer support, client services, or a similar role is a plus Experience in fintech or payment solutions is an advantage Excellent verbal and written communication skills Strong analytical thinking and problem-solving abilities Ability to make quick, effective decisions under pressure High level of responsibility and attention to detail Fluency in Russian and at least B2 level of English   WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market !

Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Private health insurance coverage 20 days of vacation time; bank holidays; sick leaves; additional birthday day off Team building events and corporate parties.

You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture   Powered by JazzHR