Salary: $1,300 USD/month
Hours: Full-time, 40 per week
English: Advanced (C1)
Start Date: First week of January
Location: Remote

We’re hiring a Customer Care Specialist with strong operational and marketing support skills for a well-established home care brand that provides high-quality non-medical and private-duty nursing services for seniors and individuals with disabilities.
This role plays a key part in enhancing customer experience, increasing call volume, and supporting daily operations.

What You’ll Do

Customer Care & Operations

• Handle inbound calls with compassion and professionalism
• Support families and clients seeking home care services
• Manage dispatching and technician/caregiver routing to maximize utilization
• Make outbound calls for follow-ups, unsold estimates, and re-engagement lists

Marketing Support

• Collaborate with the corporate marketing team
• Assist with social media content, remarketing, and promotional specials
• Help strengthen brand awareness and trust within the community

Systems & Process Support

• ServiceTitan expertise (REQUIRED):
  • Maintain and update the price book
  • Adjust pricing guides
  • Support overall system setup and workflow improvements

Contribute to HR, policy-making, and the creation of Standard Operating Procedures

Requirements

• ServiceTitan experience is mandatory
• Advanced English (C1) English-only environment
• Customer service experience with high call volume
• Strong communication, organization, and multitasking skills
• Ability to support both customer care and marketing activities