Remote Office Assistant

Location: Remote (must live outside the U.S.)
Salary: $1,200 USD/month
Hours: 40 hours per week

Summary

We are looking for a full-time Office Virtual Assistant with experience in customer service to serve as the right-hand assistant to the Owner & CEO. This is a great opportunity to become an integral part of an executive team and learn the inner, high-level operations of running a business.

The ideal candidate is dedicated, detail-oriented, and able to provide exceptional customer service, support sales staff, and assist with marketing efforts. This role requires excellent communication skills, strong attention to detail, and the ability to multitask effectively.

Detailed Responsibilities

Customer Service
This aspect of the role is pivotal. Your proficiency in client interactions or substantial background in customer service is crucial.

Customer Inquiry Handling

• Respond promptly to customer inquiries via phone, email, and text.
• Address customer questions, concerns, and requests in a professional and courteous manner.
• Provide accurate information about products, services, and pricing.
• Assist customers in scheduling appointments or consultations.

Qualification Process

• Follow a provided script to qualify potential clients.
• Determine if clients meet predefined criteria or are a good fit for the company’s services.
• Collect necessary information from clients to facilitate the qualification process.

Appointment Coordination

• Coordinate and schedule appointments based on customer availability and distance from other scheduled appointments.
• Use calendar management software to organize and schedule appointments efficiently.
• Communicate appointment details to both customers and salespeople.

Requesting Reviews

• Compile a list of closed clients provided by management.
• Reach out to closed clients to request feedback and reviews.
• Provide instructions on how to leave reviews on relevant platforms.
• Follow up with clients to encourage them to leave reviews if needed.

Administrative Support

• Provide administrative support to sales staff as needed.
• Follow up with salespeople to ensure timely completion of tasks and appointments.
• Monitor and track the progress of assigned tasks.
• Provide reminders and support to help sales staff meet deadlines.

Qualifications / Requirements

• High school diploma or equivalent; additional education or certification in business administration or related field is a plus.
• Proven experience in customer service or administrative roles.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and the ability to prioritize tasks effectively.
• Proficiency in using communication platforms such as RingCentral.
• Experience with data entry and spreadsheet management.
• Familiarity with marketing tools and techniques preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Must have a strong internet connection and appropriate computer setup.
• Professional fluency in English.
• Friendly and confident phone demeanor, comfortable with customer communication.

Schedule

• Full-time, 40 hours per week.