WE ARE

SoftServe is a leading technology solutions company specializing in software development and consultancy services. With offices across the globe and development centers across Eastern Europe, we treat our client’s business as if it were our own and are passionate about delivering efficient, innovative, world-class solutions.

Our Clients are companies located in the USA and Europe, whose businesses cover healthcare, education, finance, and other areas.

Our team works with server, data center, and cloud-based Atlassian applications such as Jira, Confluence, Bitbucket, and Jira Service Management, among others. We offer various Atlassian services, including cloud migrations, implementation services, Managed Services, and Consultancy.

IF YOU ARE

Possessing at least 3-4 years of working experience with Atlassian AdministratingStrong in Administrating Atlassian products: Jira, Confluence, JSM, and otherExperienced in Atlassian cloud migrations (Server-to-Cloud or Data Center-to-Cloud)Competent in Team leading experienceSkilled in ITIL processes and ITSM, showing a theoretical conceptConfident in customer support, or system administrationExperienced in ScriptRunner or GroovyProficient in problem-solving and research skills, desire to help people with fixing their problemsEffective as a team playerCapable of communicating at an Upper-intermediate English levelEquipped with technical background (would be a plus)

AND YOU WANT TO

Operate with different Atlassian migrations (Server-to-Cloud, Cloud-to-Cloud, etc.)Work on Atlassian configuration requests and product optimizationInteract with Atlassian 3rd party add-ons and integrationsAttend user guides and training for customersSupport the team with issues troubleshootingTake part in administration activities for customersWork closely with client’s stakeholders, identifying and implementing their requirements for Atlassian applicationIntegrate the challenges of finding the best solutions for the customersPerform major/minor system upgrades (upgrading Jira to a new version)

TOGETHER WE WILL

Help customers with migration to Atlassian CloudImprove the processes for the customersMake up the solutions focused on customer successWork with complex questions and resolve issues in the Atlassian toolsetGet a challenge to find the best solutions for the customersBe involved in direct communication with the client