Job Title: Practice Manager
Location: Institute of Sport, Exercise and Health (ISEH), Tottenham Court Road
Full time: 37.5 hours per week
Shifts: Hours: 9-5 / 10-6
Permanent
Hybrid 1-2 days per week (after probation)
Salary: Competitive
We’re looking for a Practice Manager to join our team based at Institute of Sport, Exercise and Health (ISEH).
As a Practice Manager, you will oversee all day to day business operations of the Practice. Ensuring that all patients under the care of the practice are supported throughout their end to end patient journey, managing staff, and working with consultants to make sure that all resources are available for appropriate patient care.
Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a support role, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you’ll do:
Oversees daily practice operations, including management of the medical secretaries and supervision of the extended scope receptionists, appointment scheduling, billing procedures, debt collections, clinical letters.
Ensure the smooth running of the practice and highest levels of customer service to the patients and the consultants
Consults with clinic manager, supervisors and staff concerning practice operations, problem solving and service improvement.
Makes routine inspections of the practices to assure that established policies and procedures are being implemented and followed.
What you’ll bring:
Previous Practice Managerial experience is essential, ideally private
Significant understanding of Medical terminology
Previous experience in Colorectal and/or Sports injury/Orthopaedics preferred
Strong leadership and organisation skills
Excellent communication skills
Strong attention to detail
Computer literacy
Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Practice Manager, you’ll be eligible for:
25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
Private Healthcare Insurance for treatment at our leading hospitals.
Private pension contribution which increases with length of service.
Season Ticket Loan and Cycle to Work scheme.
Group Life Assurance from day one.
Critical illness cover.
Enhanced Maternity and Paternity pay.
Corporate staff discount for all facilities including Maternity packages at The Portland.
Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
Discounts with over 800 major retailers.
Culture and values
At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other.
Our mission is simple, above all else we’re committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values:
Unique and Individual: We recognise and value everyone as unique and individual
Kindness and compassion: We treat people with kindness and compassion
Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness
Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity
Reasonable adjustments
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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