Responsibilities:
Lead monitoring, maintenance, and improvement of global product and platform systems.
Provide advanced support to users, resolving complex issues and inquiries.
Collaborate with cross-functional teams to identify and implement strategic process improvements and opportunities for GenAI automations.
Develop and maintain comprehensive support documentation and user guides.
Own and analyze platform enablement metrics to identify trends and areas for improvement.
Stay updated on industry trends and emerging technologies to drive innovation.
Build feedback loops from customer usage to product and technology teams to optimize product and platform performance.
Qualifications:
Bachelor’s degree in information technology, Computer Science, Data Science, or a related field; Master’s degree preferred.
Minimum of 3 years of experience in development and platform support or a related role.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
In-depth knowledge of product and platform systems.
Expertise in data science and computational intelligence techniques.
Proficiency in analytic programming languages (R and Python) and machine learning/statistical modeling ecosystems.
Solid knowledge of optimization, machine learning algorithms, and deep learning algorithms.
Solid knowledge of computer science fundamentals, software design principles, and testing strategies.
Solid skills with SQL and performance optimization.
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Our Benefits
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion