We are looking for a Planner responsible for the optimal allocation of technical resources according to mission requirements. The role focuses on maximizing customer satisfaction, optimizing costs, and ensuring SLA compliance.
Key Responsibilities:
Resource Management:
Allocate technical resources based on expertise, duration, and intervention requirements
Prepare and manage schedules for technical teams
Ensure compliance with internal procedures and operating standards
Monitor resource allocation (internal, subcontractors, temporary staff)
Maintain accurate data entry in planning systems
Monitor mission workload and contribute to contract P&L compliance
Client Satisfaction:
Act as the primary point of contact for internal and external applicants
Handle complaints and escalate when necessary
Coordinate with relevant internal departments
Prioritize tasks according to contractual service guarantees
Schedule appointments via phone and email
Confirm planning with technicians, requesters, and end customers
Logistics Coordination:
Analyze shipping requirements (delivery, courier, standard shipping)
Manage equipment removal through management tools
QHSE Compliance:
Follow Quality, Safety, Environment, and Sustainable Development procedures
Report QHSE issues to management
Suggest process improvements
Required Skills:
Strong planning and organizational skills
Good analytical and problem-solving abilities
Excellent verbal and written communication skills
Ability to manage time effectively and meet deadlines
Adaptability to changing priorities
Proficiency in planning tools and systems
Good level of French (mandatory)
English preferred