Site Reliability Engineers (SREs) are essential to PandaDoc's success, ensuring customers receive a reliable service with minimal downtime.

The SRE team achieves this by:

Owning the incident management processes and tools.Managing the observability stack and alerting systems to enable timely investigation and mitigation.Actively contributing to service codebases to proactively prevent incidents and resolve performance bottlenecks.

In essence, SREs are the cornerstone of production service resiliency, driving efforts in observability, incident management, capacity planning, and maintaining reliable operations. 

In this role, you will:

Own and influence the incident management process end-to-endMaintain and evolve on-prem observability stackKeep production applications running smoothly by participating in the on-call rotationDevelop automations and tools to support platform reliabilityContribute to production services with performance and resiliency in mindCollaborate with product engineers to foster SRE principles within the R&D organizationBe a mentor for the SRE team or product engineers

About you:

Solid programming experience, namely Python (Django and AsyncIO) and/or Java (Spring Boot)Experience in maintaining an observability tools suite (specifically, LGTM - Loki, Grafana, Tempo, Mimir)Experience in development and maintenance of Python services in productionStrong experience with AWS and KubernetesSolid proficiency in working with relational databases (PostgreSQL) and messaging systems (e.g. RabbitMQ, NATS, Kafka)An experienced on-call SRE engineer Enjoy hands-on troubleshooting of distributed systems in production environmentsYou act like an owner and strive to do work you're proud ofYou enjoy communication and knowledge sharing on all-things reliabilityProficiency in English, both written and spoken

Company Overview: 

PandaDoc empowers more than 67,000 growing organizations to thrive by taking the work out of document workflow. PandaDoc provides an all-in-one document workflow automation platform that helps fast scaling teams accelerate the ability to create, manage, and sign digital documents including proposals, quotes, contracts, and more.