The Customer Success Manager plays a key role in driving customer growth and cultivating long-term, trusted relationships. This position directly impacts our team’s success by increasing customer lifetime value and supporting ongoing engagement within the platform.

Location: Office based (Mykolayiv) or remotely from any location in Ukraine (if you are not based in Mykolayiv).

•  Support clients in achieving the best possible results using the platform by analyzing their profiles, business specifics, roles, goals, and expectations, combined with thorough research.
  
• Ensure smooth execution of client campaigns by selecting the most effective products tailored to their objectives and desired outcomes.
  
• Advise clients on new products, services, promotions, and special offers to maximize their success.
  
• Build and nurture long-term, mutually beneficial relationships with clients.
  
• Conduct regular health checks on your client portfolio, identifying potential challenges and proactively addressing any issues.
  
• Drive growth by increasing customer lifetime value, order frequency, and average revenue.
  
• Meet or exceed sales targets and key performance indicators (KPIs).
  
• Maintain accurate and up-to-date client records in the CRM, ensuring all communications are properly logged.
  
• Collaborate closely with Sales and Marketing team members to enhance results and share best practices.
  
• Proven sales expertise and a strong understanding of customer needs; proactive mindset with a willingness to contribute ideas, improve processes, and drive innovation.
  

Requirements

Benefits

• Competitive compensation package with performance-based bonuses
  
• A vibrant team of professionals with diverse expertise and backgrounds
  
• Unique career development opportunities and room for professional growth
  
• Paid annual leave and a supportive work environment