We’re looking for a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will:

• Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues 
• Implement fixes, workarounds, or configuration changes to restore functionality 
• Properly identify, document, and escalate bugs for quick resolution 
• Recognize trends in user experiences and advocate for fast solutions 
• Interact closely with the product team to understand features, functionality, and potential pain points 
• Document and clearly communicate technical issues to developers with detailed steps for replication 

• Strong technical skills, comfortable navigating unfamiliar tools and technical documents 
• Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment 
• Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms 
• Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills 
• Proven experience with vibe coding tools - an advantage 
• Familiarity with JavaScript and React basics – an advantage 
• Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console - an advantage 

The Base Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.