We’re looking for a highly motivated and dynamic Technical Product Support Engineer to join our growing team. This is a great opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment.  You’ll be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. You'll have a significant impact on our users and the growth of our product. In your day-to-day, you’ll:

• Assist users with product-related issues, offering timely and effective solutions
•  Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge
• Interact closely with the product to understand its features, functionality, and potential pain points
• Proactively communicate technical issues, emerging trends, and potential improvements to the team. Raise concerns and flags as needed
• Work closely with the development and product teams to ensure a seamless user experience. Participate in a cohesive team environment
• Document and clearly communicate technical issues to developers, including detailed steps for replication

• 3+ years of experience working  in tier 2 technical support/solutions for a SaaS or platform product, owning complex investigations and escalations
• Ability to perform analytical troubleshooting -  reproduce issues, capture logs/screens, write clear repro steps and expected vs. actual behavior
• Understanding of web basics such as HTTP requests/responses, status codes, headers and JSON payloads, with the ability to read the browser console and network tab
• Familiar with APIs and comfortable using Postman to send requests, read responses, and follow simple auth patterns (API keys/Bearer tokens)
• Familiar with Javascript and React, with the ability to read and understand the basics of event handlers, useEffect hooks, and state management
• Intro-level monitoring/logcans, with the ability to read dashboards such as Grafana/Datadog and search logs using keywords
• Strong interest and proven experience with vibe coding tools

The Base Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.