Job Title: Patient Liaison Officer - Corporate Healthcare

Location: Chelsea, London

Full time: 37.5 hours per week based on site.

Shift times: 8am – 4pm, 9am – 5pm or 10am – 6pm (on rota)

Permanent

Salary: Competitive

We’re looking for a Patient Liaison Officer to join our Corporate Healthcare team based in Chelsea, London.

As a Patient Liaison Officer, you’ll be responsible for the coordination of patient appointments for corporate clients and activity related to the patient journey through the HCA Healthcare UK under the guidance of the Head of Patient Services. You will provide support with administrative duties in regards to clinical case load of patients at The Concierge Centre for specific Corporate Clients.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. You’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do:

Provide exemplary quality customer service and support to the team in providing the facilitation of referrals pathways into HCA Healthcare UK, including the facilitation of the referral pathways to specialist consultations.

Act as a single point of contact for patients, consultants, referrers where diagnostic tests are required – liaising with all parties as required.

Liaising with patients and insurers in relation to private medical insurance cover.

Manage telephone calls, communicating professionally and efficiently with colleagues, patients as well as redirecting calls as necessary.

Demonstrate a thorough understanding of the entire patient referral pathway.

Establish and maintain communication with individuals and their teams, matters overcoming any problems in communication.

Maintain appropriate channels and styles of communication to meet the needs of patients, GPs, service managers and 3rd parties.

Data entry and data analysis.

Actively seek feedback from high profile patients to enhance service delivery and address any concerns promptly.

What you’ll bring:

Previous experience in a healthcare setting, patient advocacy, or customer service role with data entry.

Excellent verbal and written communication skills; ability to convey information clearly and empathetically.

Ability to build rapport and trust with high profile patients, adapting communication styles to fit individual preferences.

Ability to address and resolve any issues or challenges that arise, often proactively identifying solutions before they became problems.

Ability to manage multiple tasks, prioritise effectively, and maintain accurate records.

Time Management: Manage multiple high-priority requests efficiently, ensuring timely responses and delivery of services.

Awareness of diverse backgrounds and the ability to provide culturally sensitive support.

Commitment to maintaining patient confidentiality and ethical standards.

Ability to handle stressful situations with professionalism and composure.

Willingness to collaborate with healthcare teams to improve patient experiences.

Initiative to identify and address patient needs before they escalate.

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Patient Liaison Officer in Corporate Healthcare you’ll be eligible for:

25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you

Private Healthcare Insurance for treatment at our leading hospitals

Private pension contribution which increases with length of service

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount for all facilities including Maternity packages at The Portland

Comprehensive range of flexible health, protection and lifestyle benefits to suit you

Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.