What you will do
: Give world-class support to worldwide customers Work closely with developers, troubleshooting, bug-fixing, and issue-tracking Engage directly with customers, make sure they’re happy, loving us and our products. Our frontline engineers tend to send 50+ replies per day Involve yourself with product development, using your insight into customers’ issues and use casesRequirements
Requirements:
Proven track record in technical support In-depth knowledge of Linux-based operating systems and services Proven experience with web-firewall solutions You know what ModSecurity rules and, HTTP protocol are Experience with RPM-based distributions such as CentOS, Red Hat Strong analytical, debugging, and problem-solving abilities. You should be comfortable with such debugging tools as strace, perf, etc. Web security background is a great plus Must have the ability to multi-task Excellent written English (and we’ll help you improve it) Must be well-spoken, outgoing, organized, detail-oriented, dependable, and flexible Available between 07:00 and 23:00 UTC+3 (Kyiv time), with flexibility to work different shifts as required.Benefits
What's in it for you?
A strong focus on professional development with opportunities for learning and growth: Interesting and challenging projects, Mentor and other knowledge-exchange programs, Fully remote work with flexible working hours, allowing you to schedule your day and work from any location worldwide, Paid 24 days of vacation per year, 10 days of national holidays, and unlimited sick leaves to ensure you maintain a healthy work-life balance, Compensation for private medical insurance, Co-working and gym/sports reimbursement, The opportunity to receive a reward for the most innovative idea that the company can patent, fostering a culture of creativity and innovation.
By applying for this position, you consent to the processing of your personal data as described in our Privacy Policy (), which provides detailed information on how we maintain and handle your data.