CRM Communication Manager

RISK , Kyiv, 2025-07-04 11:29:59
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Описание

Job Description

  • Set up and launch CRM communication campaigns, including one-time and automated email flows.
  • Develop and maintain communication templates for: email campaigns, sms messages, push notifications (including in-app push and pop-ups), notification center messages.
  • Run A/B and multivariate tests to identify high-performing content, timing, and targeting strategies.
  • Monitor key performance indicators on a daily basis: deliverability, bounce rate, open rate, click rate, unsubscribe rate, etc.
  • Investigate delivery issues, increasing unsubscribe rates, or poor engagement and propose actionable solutions.
  • Communicate with messaging providers (email/SMS/push) to resolve technical issues, ensure stable sending, and manage domain configurations (SPF/DKIM/DMARC when needed).
  • Maintain documentation related to templates, tests, delivery settings, and performance tracking.
  • Collaborate closely with designers, developers, and analysts to implement and continuously improve CRM communication processes.

Qualifications

  •  2+ years of experience in CRM communication (email/SMS/push).
  •  Strong understanding of engagement and deliverability metrics and how to work with them effectively.
  •  Hands-on experience with Email Service Providers (ESPs), marketing automation tools, and tracking systems.
  •  Advanced experience in email design (HTML is a plus).
  •  Ability to identify and troubleshoot technical issues related to campaign delivery.
  •  Critical thinking and a solution-oriented mindset.

Nice to Have:

  •  Experience in iGaming, fintech, or e-commerce industries.
  •  Familiarity with legal and technical constraints for email and SMS communications.
  •  Experience working with omnichannel marketing platforms (e.g., Braze, OneSignal, Leanplum, Exponea, etc.).


Additional Information

Our Benefit Cafeteria is Packed with Goodies:

  • Children Allowance
  • Mental Health Support
  • Sport Activities
  • Language Courses
  • Automotive Services
  • Veterinary Services
  • Home Office Setup Assistance
  • Dental Services
  • Books and Stationery
  • Training Compensation
  • And yes, even Massage!
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Карточка вакансии:

  • Должность CRM Communication Manager
  • Размещено: 2025-07-04 11:29:59
  • Город , Kyiv,
  • Зарплата:
  • Компания: RISK