Job Description Your influential mission. You will... Be part of a global IT team and participate in company-wide projects. Provide Tier 1-2 support for end users at local and remote sites. Work with the service desk ticketing system. Track and keep the IT assets inventory up-to-date. Be responsible for the installation, administration, maintenance, and troubleshooting of Windows/Mac and mobile devices. Troubleshoot network issues. Contribute to the corporate IT wiki portal. Qualifications Components for success. You... Have excellent knowledge of Windows 11 and– at least 2-3 years’ experience Understand Windows based client environments (Active Directory, GPO's, SCCM/ MDT installations, Windows update, etc.) Know in practice what is Computer Hardware and Maintenance Understand TCP/IP, Network elements and services, Wireless and VPN environments Contribute to Documentation, KB, manuals, monitoring Have an Upper-Intermediate level of English You'll get extra points for... Knowledge of MacOS operating systems and JAMF management Knowledge and experience in cloud solutions (Office365, Azure) Thrive in a culture that values... Professional challenges Initiative-taking and confident approach at the workplace Active lifestyle and mental well-being Work-life balance, flexibility and hybrid work Fun and engaging company events Additional Information IT TEAM: Are you ready to collaborate with talented professionals from New York to Manila? Our dynamic team spans the globe, working together across Infra, Networking, Security, and HR. Challenge Yourself : Continuously test and expand your skills in a supportive environment. Grow Your Knowledge : Immerse yourself in the workings of a global enterprise. Make an Impact:  Your contributions are valued and essential to our success. Be a part of something bigger. You matter here!  Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.