System Administrator (m/f/d) Field Service Permanent position, full-time - Cologne Your tasks On-site support for schools and business customers Independent error analysis and the creation of incidents Installation/configuration of the IT infrastructure at the customer's site Carrying out administration and maintenance work Creating documentation and maintaining the knowledge database The training of IT contact persons (m/f/d) The further development of digital products for customers Your profile You have IT-related vocational training or corresponding proven professional experience You are very familiar with the common PC operating systems in the MS Windows environment You have experience in supporting printers and other IT peripherals as well as in supporting networks Ideally, you have already worked with a ticket system You work independently as well as in a team and are willing to familiarize yourself with new topics You are characterized by a good technical understanding, a pronounced service and solution orientation as well as a structured and careful way of working You have a class B driving license Fluent written and spoken German is a prerequisite - English is an advantage Don't (yet) have all the desired requirements? We still look forward to receiving your application so that we can develop together. What we offer you You can expect a varied job in the development of the IT division in the NetCologne Group as well as an innovative and dynamic company with flat hierarchies that is geared towards growth. In an exciting working environment with short decision-making paths, you will be part of a friendly and highly motivated team. We are happy to support you in shaping your professional goals with individual development measures. A permanent, financially secure and long-term position Regular internal and external training State-of-the-art office space based on the "New Work" concept as well as chill-out & creative areas A monthly credit card topped up with €25 for shopping and purchases An attractive company pension allowance including individual advice from an external service provider A company car (e-vehicle, branded), also for private use A Deutschlandticket and JobRad offers for convenient travel to work Flat hierarchies and open communication A team kitchen and a canteen Regular team events 30 days vacation (if desired, you can choose between 25 and 35 vacation days) + 4 custom days Weekly fresh fruit as well as coffee, tea and water as much as you like Interested? Then we look forward to receiving your detailed application, including your salary expectations and earliest possible starting date. NetCologne IT Services GmbH Human Resources Department | Elisa Zube & Michèle Polcyn Adolf-Grimme-Allee 3 | 50829 Cologne About us We, NetCologne IT Services, are a subsidiary of the regional telecommunications provider NetCologne. As a reliable strategic partner from Cologne, we provide companies and schools with innovative ICT technologies and offer them advanced solutions for their digitalization. From IT strategy consulting to the development, service and support of complex IT infrastructures, we offer everything from a single source. We are also responsible for taking over our customers' IT operations in accordance with the ITIL framework - through our Cologne service desk or on site. From our modern, certified data center in Cologne, we offer innovative managed services, including individually tailored cloud computing solutions. With our education services, we turn school IT into enterprise IT. From IT infrastructure to cloud services, identity management, hardware and software through to IT support, administration and training. With us, teachers and students get everything they need for the modern classroom and thus have digitalization fully under control.