WHAT YOU'LL BE WORKING ON Serve as the main point of contact between departments (IT, Operations, Finance, Bizdev) to align and improve cross-functional workflows. Create process maps, flowcharts, and SOPs to document and improve workflows, identifying inefficiencies and areas for improvement. Continuously evaluate and improve processes to increase efficiency, productivity, and alignment with company goals. Work with stakeholders to gather and document business and technical requirements for process improvements. Lead the integration of new processes and technologies across departments, ensuring smooth transitions and minimal disruptions. Analyze data to evaluate process performance, identify trends, and provide improvement insights. Work closely with teams to ensure alignment on goals, timelines, and process changes. Provide training on new processes and ensure consistent implementation across teams. Track key performance indicators (KPIs) to measure process improvements and the success of cross-team collaboration. Address and escalate issues when needed to ensure timely resolution and avoid operational disruptions. WHAT YOU NEED TO SUCCEED IN THIS ROLE 2-4 years in business process analysis or similar roles, with experience working with multiple teams. Bachelor’s degree in Business Administration, Finance, Information Systems, or a related field; certifications (e.g., Six Sigma, BPM) are a plus. Technical Skills: Proficient in process mapping tools (Visio, Miro). Advanced Excel skills (pivot tables, formulas, data analysis). Data analysis (Basic SQL Queries, data aggregation and transformation, data cleaning, summarizing, and visualization). Experience with data visualization tools (Tableau, Power BI). Knowledge of automation tools and basic Python is a plus. Strong ability to analyze workflows, spot inefficiencies, and suggest improvements. Excellent written and verbal communication; ability to explain complex ideas clearly to different audiences. High attention to detail in documenting processes, reporting, and analyzing data. Ability to work in a fast-paced environment and handle multiple priorities. Fluent  in English and russian Familiarity  with industry-specific practices (psp, acquiring, payment gateway) is a plus. WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become  the best fintech company on the market! Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us  Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote type of work 20 days of vacation time; bank holidays; Sick leaves; Additional birthday day off Team building events and corporate parties. You can find out more about our team, our values, and the unique ways we celebrate our successes here:  https://fyst.com/culture   Powered by JazzHR